Social Media Community Manager
- Employer
- Michael Page Marketing
- Location
- England, London, City of London
- Salary
- Competitive
- Closing date
- 6 Feb 2025
View more categoriesView less categories
- Business Sector
- Non Food & Drink
- Contract Type
- Interim
- Hours
- Full Time
- Function
- Marketing
You need to sign in or create an account to save a job.

Looking for a Social Media Community Manager to assist with moderating social media channels during a busy campaign period: including responding to comments and implementing escalation processes. Previous experience in social media community management is required.
Client Details
Renowned Children's charity
Description
- Engage with online audiences in real time, maintaining the brand's voice.
- Manage community interactions across both paid and organic channels.
- Monitor user-generated content (UGC) and secure consent for its use in communications.
- Provide updates on community conversations to the social media team.
- Ensure communication aligns with brand values and tone.
- Follow crisis management procedures and escalate issues to the Social Media and Content Manager.
- Forward customer complaints to relevant teams and collaborate with Supporter Services.
- Assist in creating FAQs in the brand's tone.
- Support social media content planning, scheduling, posting, and copywriting as needed.
Profile
- Knowledge of escalation procedures when needed.
- Audience-focused with an understanding of engagement trends.
- Strong community management skills with experience in large online communities.
- Familiar with social media trends and audience interactions across platforms.
- Proficient in Facebook, Instagram, TikTok, LinkedIn, and Twitter.
- Experience with social media moderation tools, preferably Sprout Social.
- Background in social media marketing.
- Excellent written and communication skills.
Job Offer
6 week contract
hybrid working models
based in central london
hourly rate
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert