After-Sales Support

• An exciting opportunity to join a $1bn turnover business
• Support the field sales team and their commercial customers
• Work with hi-tec, battery powered garden and power tools

Job Description: After-Sales Support

As After-Sales Support, you will play a key role in ensuring customer satisfaction and loyalty by managing and delivering an after-sales service to customers throughout the UK and Ireland.

This will include:

• Professionally handling enquiries from business customers related to the range of battery powered garden tools.
• Initial troubleshooting and diagnostics. Log and manage cases.
• Communicate internal and externally via phone calls, email, chat, the customer portal and customer visits.
• Train our customers’ aftermarket teams to answer most frequent questions.
• Approve warranty claims and advise on the warranty process to customers.
• Handle contacts for product assistance and advice from end users who may contact us directly.

About the Company:

A technology led, $1billion turnover manufacturer of powerful lithium-ion products employing 7000 people in manufacturing sites and offices worldwide.

Candidate profile: After-Sales Support

This is an exciting opportunity for someone with experience in After-Sales to help build and support a department that meets the high customer service standards you believe in. Experience in the garden or power tools market would be an advantage but not essential. 

Key requirements include:

• Experience of After-Sales, Service or warranty processes. 
• Reside within a commutable distance of Birmingham.
• A fluent communicator in both written and spoken English and a full driving license.
• A structured person who takes responsibility. You love working with other people, have a genuine desire to learn, and want to work in a technical environment.
• You take pride in providing a great customer experience.
• A passion to meet and exceed customers’ expectations and ready to go the extra mile.

Salary/Benefits Information:

Basic salary £36,000 - £38,000 plus annual bonus, matched pension to 5% of salary, 25 days holiday. Opportunity to progress internally.

Contact: Nick Hester

Job Reference: NH/87255

Candidate care:

By responding to this advert you consent to Cavendish Maine processing the personal data included within this application.

If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.

Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies.  If you do not want us to do this please call us to advise.

In the meantime, we would like to thank you for your interest in Cavendish Maine.