The Ecommerce Customer Service Manager will be responsible for managing the digital customer experience for this Etail business, ensuring top-notch customer service. The role requires a keen interest or knowledge of the ecommerce industry and a passion for improving customer journeys and website functionality.

Client Details

Our client is a large-scale consumer Etailer with a strong presence across the UK. With a strong dedicated team of professionals across various teams, they focus on providing high-quality products and an exceptional shopping experience for their customers.

Description

• Improve the customer experience for the ecommerce department.
• Handle customer complaints, issues and enquiries with professionalism and tact.
• Develop and implement strategies to improve customer service quality and efficiency on the website.
• Identify and troubleshoot issues related to orders and website navigation.
• Monitor customer feedback and use it to improve products, service delivery and website functionality.
• Provide customers with up-to-date knowledge of new product releases and promotional campaigns.

Profile

A successful Ecommerce Customer Service Manager should have:

• Minimum 1 - 2 years experience within Ecommerce or Retail.
• Knowledge of ecommerce tools like Shopify or Magento, CRM systems is a plus.
• Strong organisational and time management skills.
• Knowledge of using customer support software, ecommerce platforms and Microsoft office.
• Excellent problem-solving and communication skills.
• Attention to detail and adaptability to a fast paced environment.

Job Offer

• A salary of £35,000 per year.
• 5 days onsite with a great team.
• A dynamic work environment.
• Opportunities for professional development and growth.