Telesales Manager – Bespoke Foodservice packaging

THE COMPANY:

We are one of the leading distributors of bespoke catering disposables solutions in the UK and are currently seeking to add to our successful sales team.

Operating nationally we currently work with many of the leading hotel groups, restaurant chains, contract caterers and education and healthcare outlets to provide a one stop solution packaging requirements.

We pride ourselves on our innovative and modern approach to the sector and are constantly investing in new product development to assist our catering client based.

We are also a well respected market leader and work closely with many of the leading manufacturers in our industry to consistently provide products of the highest quality.

THE ROLE:

This position is a key role within our commercial team – and involves strategic management of our internal sales team.

You will manage the team activity on a daily basis including arranging shift coverage, training and targets across the team.
The team will be responsible for managing relationship with clients on a daily basis including ordering, sales and customer service.

Through the team you will also be responsible for discussing new product areas and working in conjunction with the Field based and National Accounts team to provide the most effective solutions and service to our clients.

Although there is a sales aspect to the role – our team are relationship led and build fantastic relationship with the customers, some who have partnered with our organisation for many years.

DUTIES INCLUDE:

•     Day-to-day management of the regional telesales team.

•     Meeting with team leaders on a weekly basis to discuss team performance and KPIs.

•     Implementing and reviewing processes to improve efficiencies.

•     Analysing data and reports.

•     Organising sales incentives and motivating the team.

THE CANDIDATE:

We are seeking to speak to candidates with an established background in Telesales/Internal Sales management

• Candidates must have a background in Telesales or Internal Sales Management from a B2B perspective.
• Candidates must have experience of managing a sales orientated internal team.
• Candidates with a background of sales to foodservice and OOH customers will be of strong interest.
• Candidates with a B2B background in other sectors will also be welcomed – particularly if involved with a product based solution.

Please contact  emma.brindley@midas-selection.com for further details.