Customer Service Specialist

Join a fantastic employer in their brand new UK headquarters

Enjoy a specialist role supporting 50 B2B customers

40% home based. 60% office based

Job Description:

£30,000 - £32,500 plus annual bonus, 25 days holiday, private medical and dental, gym and cycle scheme, subsidised restaurant, free parking, product discounts. Hybrid working.

This role has been created by the promotion of the present job holder! You will be working with c50 business customers, providing the highest levels of customer service in order to improve sales and strengthen professional relationships.

Key Responsibilities Will Include:

• Provide clear, comprehensive and documented resolutions to all customer queries, liaising with colleagues across departments as required.
• Be pro-active in offering product opportunities, special prices and training.
• Own your relationship with each customer and be responsible for their success.
• Track customer sales performance against forecast
• Visit some customers to conduct annual business reviews

About the Company:

• This company is a world leader in the manufacturer of specialist outdoor products, sold through a network of 450 stockists throughout the UK.
• They have a fantastic reputation for product quality which is backed by a large customer service and training team.
• In this hybrid role you will be based at their outstanding new head office for three days a week.

Key Skills/Experience Required:

We are looking for a customer services professional who lives within a commutable distance of Camberley and can offer:

• At least 5 years of customer service experience
• Represented a leading organisation with high customer service standards
• First class written and oral communication skills
• Proven experience of developing long-term working relationships
• Ability to multi-task and prioritise
• IT competent and used to using a CRM

Salary/Benefits Information:

• £30,000 - £32,500 plus annual bonus, 25 days holiday, private medical and dental, gym and cycle scheme, subsidised restaurant, free parking, product discounts.
• Hybrid working.

Contact: Nick Hester

Job Reference: NH/87018

Candidate care:

By responding to this advert you consent to Cavendish Maine processing the personal data included within this application.

If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.

Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise.

In the meantime, we would like to thank you for your interest in Cavendish Maine.