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Contact Centre Sales Manager - National Retailer

Michael Page Sales
England, Essex
£40000 - £45000 per annum + Bonus, Benefits
Closing date
10 Jul 2024

View more

Business Sector
Non Food & Drink
Contract Type
Full Time
Retail Management, Sales

Job Details

Driving a high-performing Contact Centre Sales team.

Recruiting, coaching and developing the team.

Client Details

My client is an award-winning national retailer.

Contact Centre Sales Manager - National Retailer.


The Contact Centre Sales Manager - National Retailer will be responsible for the following:
  • managing the online and contact team to achieve strong commercial results across finance, service, people and operations.
  • manage the team performance in bookings, margin and profit.
  • ensure they, as well as their supervisor is driving effective performance across the team.
  • manage and control variable costs.
  • ensure customers have a positive experience when dealing with the team.
  • ensure swift and satisfactory resolutions of any complaints, queries and repeat occurrences.
  • comply with company policies around recruitment, talent management, probation, development of the team, succession planning, performance management as well as absence management.
  • ensure the adequate training of the team is happening to maximise commercial output and performance.
  • ensure the working environment is positive and harmonious and standards are kept high.
  • create a positive working culture and approach to motivate the team to maximise all commercial performance and opportunities.


The Contact Centre Sales Manager - National Retailer will come with the following skills and experiences:
  • previous experience of leading an internal, contact, or customer service team with KPI management and commercial objectives
  • experience of being full accountable for the team performance
  • reporting into senior management on a weekly basis
  • strong people management skills and experience of recruitment, training and development of staff
  • high standards when it comes to performance but also presentation and delivery from the department
  • demonstrable experience of working with finance, marketing, HR and operations teams
  • analytical and data driven in nature, able to analyse and asses to make appropriate decisions
  • strong encouragement of innovation and creation
  • positive approach to change, and able to manage up and down the org chart
  • enthusiastic, self aware and always looking to learn and develop
  • able to get to the Essex office on a daily basis

Job Offer

c£45,000 base salary per annum + commission & bonuses + benefits package


Michael Page Sales UK is a leading professional recruitment consultancy covering permanent, interim and contract recruitment. We have UK wide coverage with ten offices located in London, Weybridge, Reading, Birmingham, Bristol, Leicester, St Albans, Manchester, Leeds and Glasgow. The core markets we serve are Consumer, Business Services, Media, IT/Telco, Financial Services, Healthcare and Technical Sales, with a dedicated person or team in each location specialising in each of these sectors. The clients we work with are as diverse as the candidates we represent; from Blue Chips to SMEs, and Sales Execs to Sales Directors. Our Consultants are typically from relevant sales backgrounds giving first hand experience of the roles we recruit for. We pride ourselves on delivering unrivalled service levels to our candidates and our clients, our track record of success over the past 20 years means we stand out.

Within our Consumer Sales Division we have consultants within each of the 10 offices who dedicate themselves to this sector and no other. Our specialist capability is demonstrated further as we focus on sub sectors such as food, drink, household, foodservice, consumer electronics, apparel, health & beauty, consumer healthcare, pet and sports. Some of our key clients include Colgate, Beiersdorf, Dr Oetker, Johnson & Johnson, Matthew Clark, PZ Cussons, Kellogg’s, 2 Sisters, Samsung, Seven Seas, Twinings, Unilever, Reckitt Benckiser, SC Johnson, Warburtons, InBev, Kettle Chips, Hallmark, Luxottica, McCain, Britvic, General Mills, and Molson Coors to name but a few!

Michael Page Sales UK is part of Michael Page International with operations in the UK, Continental Europe, Asia-Pacific and the Americas. As well as looking for high quality candidates for our clients, we are also always looking for top talent to work for us

Join in the discussion in our LinkedIn group Michael Page Sales - UK


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