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HR Systems Analyst

Hybrid - Liverpool, Merseyside
Closing date
12 Jul 2024

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Business Sector
Food & Drink
Contract Type
Full Time
Human Resources, Other Job Function

Job Details

In this role, you will be responsible for managing support calls, troubleshooting issues, analysing requirements, and implementing solutions to enhance system functionality and efficiency. This role requires a strong understanding of HR processes, excellent communication skills, and a proactive approach to problem-solving.

Key Responsibilities:

Support Management: 

  • Serve as the primary point of contact for HR system support tickets, addressing user inquiries, issues, and requests in a timely and professional manner.
  • Prioritise and triage support tickets based on urgency and impact on business operations.
  • Collaborate with internal stakeholders and external vendors to escalate and resolve complex technical issues.

System Analysis and Troubleshooting:

  • Conduct thorough analysis of system issues, identifying root causes and implementing effective solutions to ensure system stability and functionality.
  • Perform regular system audits to identify discrepancies, data integrity issues, and areas for improvement.
  • Develop and maintain documentation of system processes, configurations, and troubleshooting procedures

Requirement Gathering and Documentation:

  • Collaborate with HR stakeholders to gather and document system requirements, ensuring alignment with business objectives and user needs.
  • Translate business requirements into functional specifications and technical solutions, leveraging expertise in HR processes and system capabilities.
  • Facilitate requirements workshops and meetings to elicit stakeholder feedback and consensus.

System Enhancement and Configuration:

  • Work closely with IT and HR teams to configure and customise HR systems, including OneAdvance Time and Attendance and Sage People Salesforce systems, to meet evolving business needs.
  • Manage system upgrades, patches, and enhancements, ensuring minimal disruption to business operations.
  • Coordinate user acceptance testing (UAT) and user training sessions to promote system adoption and proficiency.

Continuous Improvement:

  • Proactively identify opportunities to optimise system performance, streamline processes, and enhance user experience.
  • Stay abreast of industry best practices, emerging technologies, and trends in HR systems and analytics to drive innovation and efficiency.
  • Participate in cross-functional projects and initiatives to support the strategic objectives of the HR department and the organisation as a whole


The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.

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