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Head of National Chains - UK

Just Eat Takeaway
London office with a hybrid working opportunity
Competitive salary
Closing date
22 Jun 2024

View more

Business Sector
Food & Drink
Contract Type
Full Time
Marketing, National Accounts, Sales

Job Details

Head of National Chains - UK
Location London, United Kingdom

Ready for a challenge?

Then Just Eat might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role:
As the Head of National Chains within the UK you will be responsible for owning a portfolio of key restaurant chain partners that operate across the UK within the fast casual/casual dining market to ensure profitable growth and delivering against mutually aligned business objectives. 

You will run a team of Account Leads, Account Managers and Account Executives to deliver against these ambitions. 

Beyond the day-to-day role, you will also be a key member of the Commercial Leadership team and the wider UK Business Leadership team working within both to support the development and implementation of our wider commercial and business strategy. 

These are some of the key ingredients to the role:

Build strong and comprehensive relationships with partners and building Just Eat to preferred partner status 

  • Initiate, build and develop long-term partner relationships with key stakeholders and decision makers, developing the right rhythms and routines to ensure action and accountability. 
  • Develop an in-depth knowledge of the company, partner, customers , and the industry, with an extensive knowledge of fast casual and casual dining segments, acting as a trusted advisor and strategic consultant for both the partners and internal teams.
  • Co-create and deliver upon annual JBPs with accounts focused on core mutual objectives to develop our partnership

Develop and shape the strategy to strengthen our partnerships and business with the restaurant partners within this segment

  • Gain insights into market dynamics, competitor landscape  and customer behaviour to identify growth opportunities and refine our partnership approach with accounts
  • Develop and execute the overall strategy and roadmap for national chains within the UK, aligned with the company objectives and market trends. Identify and evaluate growth opportunities and work closely with relevant stakeholders internally to influence and develop these both within the UK and, where appropriate, across other markets. 

Manage the trading performance for national chain operators within the UK market to achieve against our targets 

  • Lead performance management of national chains and ensure robust forecasting and planning is in place to deliver against target, building out the relevant trade plans working closely with functions across the business. 
  • Work closely with counterparts across function to lean into the development of the quarterly and annual marketing plans 

Lead the deal process and contractual negotiations with key supply within your portfolio ensuring win-win opportunities and growth initiatives

  • Coach and support the team to lead the contractual process, discussions and negotiations, working closely with relevant commercial and legal counterparts internally and externally. 

Drive commercial and strategic thinking, ensuring that we are capitalising on insights and trends within the industry

  • Identify future wider commercial growth opportunities, market size these opportunities and create business cases to support their implementation. Where signed off by the business, work closely with the relevant internal stakeholders to drive these plans to action. Challenge the status quo and ensure that we are future-proofing with investments and decisions.

Lead, motivate and inspire a team of direct reports and the wider team to create a high performance environment 

  • Set clear expectations and goals, providing guidance and coaching as needed to ensure excellence, rigour and achievement.
  • Set the standard for the wider commercial function, developing and showcasing best practice, building new ways of working and innovating. 
  • Foster a culture of collaboration, innovation and drive within the team to meet the overall team and business objectives. 

Establish key contacts, relationships and connections across the wider sector and act as a spokesperson for Just Eat at industry events/forums.

Be an active member of the wider commercial leadership team and the UK Leaders community 

  • Being an active and value-add team member across various forums in which you will participate

 What will you bring to the table?

  • Commercial thought leadership: strong commercial background with a track record of driving commercial outcomes and achieving targets. 
  • Growth mindset and strong entrepreneurial drive: Strong commercial instinct and entrepreneurial drive combined with the ability to be innovative, take initiative and take calculated risks. 
  • Results orientated: Relentless, focused on delivering the end goal, someone who goes the extra mile to get the job done
  • Strong negotiation skills: with evidence of experience across contractual processes from start to finish ensuring the delivery of win-win and growth focused outcomes
  • Strong trading muscle: Ability to frame, drive commercial and numerical analysis and turn these into concrete insights, actions and business improvement opportunities. 
  • Team oriented: Experience driving and leading a high performing team, creating a positive and collaborative culture and work environment and knowing how to get the best out of your team. 
  • Relationship focused: Ability to build strong relationships across all levels internally and externally, acting as a trusted advisor and seen as a key stakeholder. 

At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. 

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day. 

What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!


We’ve grown enormously as a brand over our 20+ year history and continue to lead the way. Despite huge changes in the business, our commitment to bringing in the right people, caring for our staff, and delivering the very best across the board has remained the same. 

We never stand still. We’re an industry leader and forward-thinking company who always embrace the opportunity to add new talent to our teams – whether you’re a marketing maestro or a software specialist, you can make an impact here.

Check out our roles. If you don't find what you are looking for here, please sign up to our  talent community to stay in touch!

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