Group Loyalty Manager

Ready to be challenged and work with a leading name in the industry?

This could be the new job you hoped the new year would bring!

What can I expect:

As our Group Loyalty Manager, you'll be at the forefront of enhancing our customer experience and driving loyalty among our 1.2 million members. Your main objective - analyse customer purchasing habits and craft irresistible product initiatives delivered through our exclusive Club mailer, ultimately boosting store visits and basket spend.

Here's what your role entails:

📧 Emails to our legacy database:

Strategizing and planning the mailer schedule in collaboration with department heads and category managers.
Analyzing mailer data to optimize performance, ensuring emails are delivered effectively and offers are successful.

🛍️ Organization and Production:

Curating engaging content for our registered club mailers, maintaining our brand voice and style.
Ensuring accuracy and effectiveness of all linked content and store listings.

🤝 Engagement Management:

Supporting garden center teams and customers, providing relevant reports and metrics for success measurement.
Analyzing loyalty data to identify opportunities for improvement and assisting in delivering best practices.

📊 Administration:

Handling administrative tasks such as loading club cards and managing card stock levels.

What do I need?

• A data-driven mindset with an ability to analyse customer behavior.
• Excellent communication skills and able to collaborate across departments.
• Experience in loyalty program management and email marketing is a plus.

And the company?

A trusted name with a great reputation. They invest in their people and this is reflected in their staff retention!

Ready to find out more? Give Jordan a call on 01780 480 530 - I'll be happy to discuss the above in further detail.