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 Customer Collaboration Manager 

Acosta Europe
Woking / Perfetti van Melle Office Windsor
Closing date
26 Apr 2024

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Business Sector
Food & Drink
Contract Type
Full Time

 Customer Collaboration Manager 

Location: Woking / Perfetti van Melle Office Windsor

Salary: Competitive

Business Entity: ShopSmart

Brand/Department: Perfetti Van Melle

Contract Type: Permanent 

Position Type: Full Time

Your next career starts with Acosta Europe.

Acosta Europe is a people business with a progressive approach, we operate as part of one of the largest Sales and Marketing agencies in the world. We have an exciting opportunity for a Customer Collaboration Manager for Perfetti Van Melle in a challenging and diverse role.

Perfetti Van Melle are one of the world’s largest manufacturers and distributors of confectionery and chewing gum.

The Perfetti Group is one of the largest producers of candy and chewing gum in the world, known for iconic brands such as Fruit-tella, Mentos, SMINT and Chupa Chups. The products are appreciated for their taste and quality by millions of consumers on five continents.

Role Details 

Job Title : Customer Collaboration Manager

Salary : Competitive

No of hours per week : 37.5 Hours

Role Purpose

As the Customer Collaboration Manager, you will be working in partnership with client and retailer supply chain colleagues to ensure stock orders, stock on hand in depot & stores and for events & new product launches are met in full and on time. The role will play a key part in our clients supply chain team, improving the delivery levels of stock to key retailers.

Role Responsibilities

  • Building strong internal and external relationships with customers, sales, customer service, demand, and operations.
  • To build relationships across our client with regular and frequent contact including attendance at internal and external supply chain meetings.
  • Utilise the SKUtrak platform to ensure stock levels are maintained and influenced as appropriate at depot and store level, to ensure the highest levels of on shelf availability and compliance to agreed activity.
  • Liaise with the customer to optimise product replenishment and successfully enabling events (e.g., new products, promotions) which require logistics support.
  • Identify and implement supply chain projects, to either remove inefficiencies or enable value creation.
  • Achieve on shelf availability targets instore by regularly monitoring and analysing depot and store inventory levels and working with client and external retailer teams to direct more stock into the right areas.
  • Proactively work with other functions such as supply chain, commercial team and field sales to achieve a seamless flow of product to the end consumer.
  • Establish and build relationships across our client with regular and frequent contact including attendance at internal and external meetings where appropriate.

Required Skills

  • FMCG supply chain or commercial experience
  • Excellent communication and interpersonal skills, including rapport building and influencing key stakeholders.
  • Target driven with good time and task management skills.
  • Capability to negotiate with key external stake holders in order to achieve targets.
  • Self-motivated, confident and determined.
  • Administration and organisational skills.
  • High analytical skills numeracy and logical reasoning, attention to detail.
  • Advanced PC literacy - Excel - Strong Analytical Skills with proven results of performance.

Guiding Principles

Our culture is at the core of everything we do. Our relationships and behaviours are interwoven with our Guiding Principles which represent who we are, what we stand for and how we conduct ourselves.

To safeguard our culture, everyone in Acosta Europe aspires to and operates in-line with our Guiding Principles:


Acosta Europe is an equal opportunities employer.

Our mission is to welcome everyone and create inclusive teams. 

We celebrate difference and encourage everyone to join us and be themselves at work!

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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