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Account Director

Closing date
8 Mar 2024

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Business Sector
Food & Drink
Contract Type
Full Time
National Accounts, Sales

Job Details



We are looking for an enthusiastic, pro-active, organised candidate who is eager to learn and thrives in a fast-paced environment. You will need the ability to make decisions and prioritise whilst keeping up communications internally as well as with the client, other stakeholders and suppliers.

The successful candidate will be a positive and pro-active commercial manager and team leader; able to understand issues and offer innovative solutions at a strategic and operational level, with the ability to drive the success of the process. Ideally the Account Director will have knowledge of the food technical and regulatory processes and ideally experience of working for a supplier to a major retailer. Understanding of the product development processes is an advantage.

The Account Director must be experienced in dealing with clients and communicating effectively across all levels of the organisation. They will have excellent diplomacy and negotiation skills.


Your goals: are to lead and grow a major retailer account. Taking responsibility for it commercially. Ensuring delivery of quality work that meets the client's needs and addresses their business problems. Building a professional, approachable team who love what they do, are open to new ideas and take an honest, straight forward approach to delivering exceptional service. Surrounded and supported by Ashbury’s Regulatory and International specialists you will nurture the client relationship, optimise opportunities and deliver against identified targets.



We are a trusted partner in protecting brands and their end-consumers around the world, through clear and accurate product information.

Creating trust: Consumers must be able to trust product information, in order to trust a brand. When our clients choose to work with us, they are trusting us with the reputation and the future of their brands.

By providing expertise: We are a highly versatile team of experts with a unique blend of manufacturing, retail, enforcement and commercial experience. Our clients rely on us to know every angle of the international product information sector, inside out.

Through collaboration: Our clients trust our expertise and choose to work with us as collaborative partners, to help them build successful brands. We work side by side with our clients to interpret and apply legal guidelines, enabling them to launch innovative products quickly and efficiently.



Discover: we provide advice, training and consultation services across all aspects of food law, offering clear and practical solutions to product information and labelling.

Launch: we deliver complete product specifications and label information for product launches, ensuring full legal compliance, honesty and accuracy.

Expand: we help our clients move into new, global markets with total compliance confidence, all whilst avoiding unnecessary time, cost and enforcement action.

Protect: we work in partnership with our clients to interpret and apply the law and protect their brands by helping end consumers make safe, informed choices.



Our Teams are the physical face and representation of our Values to our customers; you are:

Welcoming: friendly, approachable and open to new ideas

Positive: create a positive experience for our people and our clients

Confident: act with integrity from a strong foundation of expertise

Simple: remove complexity and bring clarity


Key Responsibilities:

  • Responsible for the commercial performance of the client
  • Management of all commercial negotiations for existing or new services
  • Manage the day to day running of all aspects of the service to ensure the client needs are met
  • Weekly update meetings with the Client to discuss the status of service delivery across the business, raising concerns regarding volumes, category issues and any delays
  • Build key stakeholder relationships with relevant Stakeholders for the Client, including the Graphic Service Provider (GSP) and technical system provider
  • Monthly governance reporting
  • Consistently seek a seat ‘at the top table’ – having the ear and respect of your most senior client and third-party contacts


Skill Set and Experience

  • Demonstrable customer and internal stakeholder management skills, ideally with major retailers
  • Experience of FMCG, ideally food retail
  • Management of a varied workload within a fast paced environment
  • Commercial experience of quoting and negotiating contracts
  • Excellent communication & great networking skills
  • Previous line management experience
  • Highly proficient in Microsoft packages, especially Excel, Outlook, PowerPoint and Sharepoint
  • A positive 'can do’ attitude and eagerness to learn
  • An ability to understand and develop processes


  • Home-based role*
  • Individual and Family Private Healthcare option
  • Enhanced Company Pension
  • Life Insurance option
  • 25 days annual leave plus public holidays as standard*
  • Additional annual leave with length of service
  • Option to buy additional annual leave
  • Charity days and time off to support your favourite charity
  • Payroll Charity giving scheme
  • Cycle to Work scheme and much more!


About us

We founded Ashbury in 2010 with a clear vision to give retailers and manufacturers complete confidence in the compliance of their product information and a dedication to helping consumers make safe, informed choices.

Our way of working and our international expertise, combined with our straightforward approach to compliance law, have seen us grow over the last decade into a leading global brand.

We have built one of the strongest, most versatile technical and regulatory teams in the world. With offices in three continents, we speak over 35 languages and provide regulatory services for over 80 countries and global regions. And we’re still growing.

Company info

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