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General Manager - Retail Shop & Cafe

Phoenix Findhorn CIC
IV36 3TD, Forres
£30,000 per annum plus staff discount.
Closing date
15 Dec 2023

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Business Sector
Food & Drink
Contract Type
Full Time
Customer Services, Finance, Marketing, Retail Management, Sales

Job Title: General Manager - Retail Shop and Cafe

Company: Phoenix Findhorn Community Interest Company - SC155512

Location: The Park Ecovillage, Findhorn, Moray, Scotland

About Us: Phoenix Findhorn is a unique social enterprise, located in the world-renowned Park Ecovillage near Findhorn in Scotland, that combines the best of both worlds on two sites - a retail shop stocked with handcrafted treasures and local, organic and Fairtrade products, and a charming cafe known for its barista coffee and fine vegetarian food. We are dedicated to providing a memorable experience for our customers, offering a perfect blend of coffee culture and shopping delight. We are now seeking a dynamic and experienced General Manager to lead our team and drive our continued success.

Opportunity: As the General Manager of Phoenix Findhorn, you will play a pivotal role in the overall management and success of our retail shop and cafe which are run as a local community-owned social enterprise. You will be responsible for overseeing day-to-day operations of the retail shop, and line-managing the Cafe Manager. You will be leading a diverse team, ensuring exceptional customer experiences, and contributing to the growth and profitability of the business. You will also have the opportunity to help shape this successful 20-year old company as we adapt to the changing operating environment and look to develop a new building.

Key Responsibilities:

  • Team Leadership: Manage, mentor, and motivate a team of retail shop and cafe staff, fostering a positive and productive work environment.
  • Operational Excellence: Oversee all aspects of daily operations, including inventory management, scheduling, quality control, and customer service.
  • Customer Experience: Ensure that each customer enjoys a memorable visit by maintaining high standards of service, cleanliness, and product quality.
  • Financial Management: Monitor financial performance, create budgets, and implement strategies to meet revenue and profit targets.
  • Marketing and Promotion: Contribute to marketing initiatives, promotions, and events to attract and retain customers.
  • Inventory and Supply Chain Management: Manage inventory levels, order supplies, and develop relationships with suppliers.
  • IT: Oversee and ensure best use of IT including the EPOS system.
  • Compliance and Safety: Ensure that the retail shop and cafe adhere to health and safety regulations and other regulatory requirements.


  • Proven experience as a General Manager in the hospitality, cafe, or retail industry.
  • Strong leadership and team management skills.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Proficiency in financial management and budgeting.
  • Exceptional interpersonal skills and customer service focus.
  • Passion for coffee, artisanal products, and a keen eye for unique retail items.
  • Knowledge of health and safety regulations.
  • Availability to work flexible hours, including weekends and holidays.


  • £30k per year (full time employment)
  • Opportunities for professional development and advancement.
  • A welcoming and inclusive work environment.
  • Discounts on cafe and retail shop products.
  • A chance to be part of a growing, unique, and innovative social enterprise.

If you are a passionate leader with experience in retail/hospitality and an interest in social enterprise, we would love to hear from you. Join us at Phoenix Findhorn and lead our retail shop and cafe to new heights.

How to Apply: Please send your resume and a cover letter detailing your relevant experience to Include "General Manager Application - [Your Name]" in the subject line. The application deadline is 12pm Friday 15 December 2023.

Phoenix Findhorn is an equal opportunities employer.

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