At Arla, we do so much more than make some of the world’s favorite dairy products. We make healthy taste delicious, mornings worth getting up for, and family dinners unforgettable. Cravendale®, Anchor®, Lurpak® and Tickler® – names like these make us a vital, natural part of modern life in over 100 countries around the world. We are 4,000 UK and 19,000 global employees at the heart of it.  Every single one of us plays an important role and together we build on our 10bn Euros turnover and establish our position as one of the largest dairy companies in the world.

We are currently looking to recruit a Customer Service Coordinator to work within our Customer Service team based at our head office in Leeds.  This role will be Monday to Friday office hours, with the potential to work 1 in 3 weekends.

Within this role you will be responsible for the delivery of customer order satisfaction and accurate, on time service related information both internally and externally. The role will cover standard office hours Monday – Friday but will also require the flexibility to work approximately one weekend in every four as part of a team roster.

Responsibilities

Within this role you will be the first point of contact in the business for order satisfaction and service related information. You will ensure that all orders are processed accurately within the agreed parameters whilst supporting the Customer Service Team when dealing with all aspects of order satisfaction.

 Developing a greater understanding of customer requirements and building collaborative working relationships internally with the commercial team, you will also liaise closely with external bodies such as the retailers, foodservice groups, dairies and credit control. You will perform timely administration in accordance with departmental procedures to ensure consistent and accurate internal and external reporting to meet measured targets in terms of calls processed, data input accuracy, and issue logging. Furthermore you will proactively look for opportunities to improve processes and ways of working in order to meet and exceed customer expectations.

Skills

To be successful in this role you will have experience in a customer service environment and will be familiar with order management processes. You will be confident in terms of managing your own workload and will have excellent communication skills that help you build relationships with customers and key stakeholders. Your strong analytical skills allow you to draw key insights from data and help you to spot trends. Finally, you will be comfortable using a range of different systems including Microsoft Office (Excel, Word & Powerpoint).

In return, you can expect a competitive salary and benefits package and the opportunity to work for a forward-thinking, progressive organization that recognizes and rewards talent.

Application

Please submit an application as soon as possible as the advert will close when we get sufficient applications.

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

BEWARE! RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.

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