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Head of Customer Service and Fulfillment

Michael Page Sales
England, Devon
£40000 - £50000 per annum
Closing date
28 Jul 2022

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Business Sector
Non Food & Drink
Contract Type
Full Time
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Job Details

As a member of the Senior Leadership Team, you will lead two small teams within the business: Customer Services and Fulfilment. These two vital teams are responsible for delivering excellence in customer satisfaction across our wide-ranging customer base that includes Retailers, Consumers and Key Accounts in both the UK and the USA.

Client Details

My client is a family business established over 25 years ago who provide British designed, premium silver jewellery to UK & US retailers and direct to consumers.


* using our ERP and CRM systems
* managing and analysing data to produce management reports
* working with our Sales Agents/ Reps and monitoring their progress
* overseeing independent retail accounts and prospects
* resource planning to achieve customer service KPI's
* reviewing operational activity to ensure continual process improvement
* liaising with our Accounts, Merchandising, Product Development and Marketing teams
* being a part of project teams to deliver new solutions, including new systems and processes and customer service guidelines
* planning, managing, and executing events such as field sales meetings
* managing teams and undertaking their HR-related processes (recording sickness, annual leave, 1-2-1s, annual reviews, training requests)

  • An understanding of trade and consumer customer service excellence.
  • Experience in using a wide range of online tools, programs, and systems (including MS Windows, Microsoft Office, CRM, and other digital tools) to deliver against targets and produce management reports.
  • An adaptable and flexible approach, with the ability to learn quickly.
  • Project management experience with evidence of the ability to drive results by planning, prioritising, and meeting tight deadlines.
  • Evidence of the ability to lead and grow a team.
  • You will have a background in Customer Services or Sales/Operations, ideally within the jewellery sector or a similar branded FMCG business.
  • B2B and B2C experience is necessary

Job Offer
  • Competitive salary DOE
  • 20 days' annual leave plus bank holidays
  • Company pension
  • Free car parking
  • Life Assurance
  • Permanent Heath Assurance
  • Staff discount
  • Opportunities for development and progression and to be part of a growing and progressive business


Michael Page Sales UK is a leading professional recruitment consultancy covering permanent, interim and contract recruitment. We have UK wide coverage with ten offices located in London, Weybridge, Reading, Birmingham, Bristol, Leicester, St Albans, Manchester, Leeds and Glasgow. The core markets we serve are Consumer, Business Services, Media, IT/Telco, Financial Services, Healthcare and Technical Sales, with a dedicated person or team in each location specialising in each of these sectors. The clients we work with are as diverse as the candidates we represent; from Blue Chips to SMEs, and Sales Execs to Sales Directors. Our Consultants are typically from relevant sales backgrounds giving first hand experience of the roles we recruit for. We pride ourselves on delivering unrivalled service levels to our candidates and our clients, our track record of success over the past 20 years means we stand out.

Within our Consumer Sales Division we have consultants within each of the 10 offices who dedicate themselves to this sector and no other. Our specialist capability is demonstrated further as we focus on sub sectors such as food, drink, household, foodservice, consumer electronics, apparel, health & beauty, consumer healthcare, pet and sports. Some of our key clients include Colgate, Beiersdorf, Dr Oetker, Johnson & Johnson, Matthew Clark, PZ Cussons, Kellogg’s, 2 Sisters, Samsung, Seven Seas, Twinings, Unilever, Reckitt Benckiser, SC Johnson, Warburtons, InBev, Kettle Chips, Hallmark, Luxottica, McCain, Britvic, General Mills, and Molson Coors to name but a few!

Michael Page Sales UK is part of Michael Page International with operations in the UK, Continental Europe, Asia-Pacific and the Americas. As well as looking for high quality candidates for our clients, we are also always looking for top talent to work for us

Join in the discussion in our LinkedIn group Michael Page Sales - UK


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