Account Manager

Michael Page Sales
England, Tyne and Wear, Newcastle upon Tyne
£30000 - £38000 per annum + + Bonus
Closing date
21 Dec 2021

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Business Sector
Non Food & Drink
Contract Type
Full Time

Job Details

Account Manager role managing a major key account.

Client Details

Our client is a leading agency looking for a Account Manager to manage one of their key clients.


Act as a lead point of contact for all matters specific to your customers.

· Understand the needs and future requirements of customers through proactive account

· management.

· Communicate clearly the progress of monthly KPIs to all relevant stakeholders including

· customer retention, additional sales and customer attraction.

· Understand quality standards set by the company and agreed with each customer.

· Retain ownership of the customer service level agreement.

· Forecast and track customer metrics to predict trends.

· Highlight opportunities and threats to appropriate managers.

· Analyse lost business/complaint management data and implement appropriate action to

· reduce these figures every month.

· The effective management of notified terminations with a principle aim of customer

· retention.

· Work with the RCAM to review the commercial viability of accounts, recommending

· improvements or additional services.

· Ensure the Company's growth targets for the customer portfolio are achieved on an annual

· basis.

· Agree price increases with customers as advised by the Company.

· Push for improvements, applying commercial thinking in making choices on existing and

· emerging customer requirements


· Good written and verbal skills.

· Ability to listen to and influence peer group and department team members to build and

· lead effective working teams.

· Good attention to detail and the ability to analyse data and interpret the information

· effectively to continuously improve the department and/or team.

· Ability to organise self and others to ensure tasks are carried out in a timely manner.

· Customer focused.

Job Offer

Great career progression


Michael Page Sales UK is a leading professional recruitment consultancy covering permanent, interim and contract recruitment. We have UK wide coverage with ten offices located in London, Weybridge, Reading, Birmingham, Bristol, Leicester, St Albans, Manchester, Leeds and Glasgow. The core markets we serve are Consumer, Business Services, Media, IT/Telco, Financial Services, Healthcare and Technical Sales, with a dedicated person or team in each location specialising in each of these sectors. The clients we work with are as diverse as the candidates we represent; from Blue Chips to SMEs, and Sales Execs to Sales Directors. Our Consultants are typically from relevant sales backgrounds giving first hand experience of the roles we recruit for. We pride ourselves on delivering unrivalled service levels to our candidates and our clients, our track record of success over the past 20 years means we stand out.

Within our Consumer Sales Division we have consultants within each of the 10 offices who dedicate themselves to this sector and no other. Our specialist capability is demonstrated further as we focus on sub sectors such as food, drink, household, foodservice, consumer electronics, apparel, health & beauty, consumer healthcare, pet and sports. Some of our key clients include Colgate, Beiersdorf, Dr Oetker, Johnson & Johnson, Matthew Clark, PZ Cussons, Kellogg’s, 2 Sisters, Samsung, Seven Seas, Twinings, Unilever, Reckitt Benckiser, SC Johnson, Warburtons, InBev, Kettle Chips, Hallmark, Luxottica, McCain, Britvic, General Mills, and Molson Coors to name but a few!

Michael Page Sales UK is part of Michael Page International with operations in the UK, Continental Europe, Asia-Pacific and the Americas. As well as looking for high quality candidates for our clients, we are also always looking for top talent to work for us

Join in the discussion in our LinkedIn group Michael Page Sales - UK


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