Customer Experience Manager | Droitwich Spa | e-Commerce

Employer
MorePeople
Location
England, Worcestershire, Droitwich
Salary
Up to £22000 per annum
Closing date
13 Aug 2021

View more

Business Sector
Non Food & Drink
Function
Customer Services
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Job Details



Customer Experience Manager | Droitwich Spa | e-Commerce

Salary - £22k + benefits

About Our Client
We are working with a very forward thinking e-Commerce business who have a very impressive track record and are leaders in their field. They have a significant volume of orders which they process through their own platform and pride themselves on their high Trust Pilot rating. This has been achieved through supportive and effective customer service and they are looking for someone to add to this team.

About the Job
You will be the voice of the company. The first person that customers hear when they call customer services. The business takes this responsibility very seriously and expect you to as well. Due to the significant number of orders they send out, the nature of the product they work with and the 3rd party logistics businesses they work with, there are inevitably a relatively small number of orders which don't arrive in the condition intended. In addition to taking orders, upselling and general enquiries, you will be responsible for managing these scenarios effectively and calmly.

The Ideal Candidate
Past experience is less important than attitude and personality. If you have a background in Customer Services and understand how CRM systems work, it would be a distinct advantage. However, it is more important to prove that you can work effectively under pressure and manage tricky situations in an appropriate way. You will be based in their new offices with a choice between early or later shift covering 8am to 8pm. You will also be working weekend cover on a rota, roughly 1 in 4 but this could change.

If this role sounds of interest and you want to have a discussion about it, then get in touch with Tor Newcomb on 01780 480530, or apply via the link below.

Company

MorePeople is a specialist recruitment business providing permanent and interim solutions for the Produce & Horticulture, Food, Agriculture and Garden & Leisure sectors across the UK and internationally. Our focus is on retail and foodservice supply chains, from ‘own label’ suppliers to blue chip brands.

Founded in 2000 by two passionate foodies with vast experience of working in the industry, our team comprises extremely knowledgeable ex-industry professionals and professional recruiters who are passionate about the sectors. We take a functional approach to recruitment with dedicated teams for Commercial, Technical, Operational, HR and Finance roles. The majority of placements are for permanent, full-time professional roles ranging from Junior Managers to Senior Directors.

Find Us
Telephone
01780 480530
Location
Acanthus House
10a Belton Street
Stamford
PE9 2EF
GB

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