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Customer Service Manager       

Advocate Group
Leigh, Lancashire
Competitive Basic + Package
Closing date
13 Jun 2021

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Business Sector
Food & Drink
Customer Services, Sales
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Job Details

Customer Service Manager              
Leigh, Lancashire       
AB World Foods
Competitive Basic + Package.

Are you an ambitious Customer Service Manager, looking to head up a customer service function across UK and International Markets?  Do you want to work for a business experiencing significant growth within the food industry and one which is committed to a customer focussed approach throughout its “order to cash” cycle?

Advocate Group are currently exclusively partnering with AB World Foods, a branded food business famous for flavour; and whilst the organisation have some great brands, their people are what makes them special. ABWF is committed to being a great place to work, grow & develop, and for the right candidate, this is a fantastic role.

As the Customer Service Manager you will constantly strive to improve ways of working and business processes in unlocking the highest levels of service whilst remaining competitive from a cost perspective.  This role will be responsible for both the UK and International Customer Service teams it requires a motivational leader to drive team development.  As the business continues to grow, the successful individual will need to be able to flex their style to adapt and constantly raise the bar to deliver the Customer Service agenda and support the wider Supply Chain.

Key Responsibilities:

  • Build and communicate the Customer Service strategy aligned to our commercial

priorities. The Strategy will be aimed at both servicing UK & International Markets and must include People, Process and Technology and align with key stakeholders.

  • To ensure the team’s efficient completion of all orders within the desired timescale, ensuring all shortage issues are communicated (detailing any current or future shortages & resolution date) to customers and relevant commercial contact.
  • Ensure the performance of the team is managed, developed and driven through

effective leadership and stretching objectives in line with the Customer Service strategy.

  • Play an active role and ensure a CI culture becomes ‘business as usual’.
  • Compilation of period end reports for HoSC and onward presentation to Board Reviews, ensuring key issues are highlighted in period commentary.

Skills, Knowledge and Experience Required:

  • Proven track record in managing customer service functions within a supply chain capacity, ideally within an FMCG manufacturing environment
  • Great understanding of end to end Supply Chain, with commercial acumen
  • Resilience when under pressure
  • Experience of leading and developing customer service teams would be beneficial
  • Strong stakeholder management skills, both internally and externally
  • Encourage and enable a more collaborative and proactive approach with key customers
  • Confidence in challenging the status quo
  • Continuous improvement mind-set that enables value creation and growth
  • Up to date with technology advances and comfortable in applying improved ways of working

To apply directly, please send a copy of your CV to or alternatively please apply via the link below.

This assignment is being handled on a retained and committed basis by The Advocate Group  and as such,  any 3rd party applications will be forwarded directly to the Advocate Group.

Privacy Statement

At The Advocate Group, our core values have been built around the importance of transparency, innovation, passion and collaboration. As such, we are committed to open communication and the protection of your privacy. We have updated our policies in line with new General Data Protection Regulation laws to make it easier for you to understand how we collect, store and handle your data – These can be viewed on our website via our privacy policy.


You're experts in your industry, so you need a recruitment partner with the same level of understanding. With The Advocate Group, you can feel safe in the knowledge that our recruiters are expertly equipped to help you fill business roles across all areas of your organisation.

As your recruitment partner, we operate as an extension of your brand to provide a clear, consistent and positive candidate journey to elevate your business as an employer of choice. Partner with The Advocate Group to ensure the very best in industry representation and gain access to exclusive career opportunities.

In the FMCG industry’s talent-short market, finding the right talent with not only the right skillset and FMCG industry experience, but also a fit with your brand values and culture is not always the easiest task. 

Start-ups, challenger brands or market leading enterprises all require tailored positioning; our FMCG recruitment consultants fully understand the nuances of the FMCG sector and how to position each client partner in a unique but engaging way.

Whether you are looking to recruit FMCG talent within Sales, Marketing, Operations, Supply Chain / Procurement, Technical / NPD, HR, Engineering or IT; we can assist you with recruitment projects up to executive level. 


► 0333 772 7200


Find Us
0161 639 0080 / 020 7871 8000
The Advocate Group
1 St Peter's Square,
Greater Manchester
M2 3DE
United Kingdom
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