Customer Service Team Lead

Advocate Group
up to £35k+bonus,phc,pens.
Closing date
1 May 2021

View more

Business Sector
Food & Drink
Customer Services
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Job Details

Are you an aspirational customer service professional looking to inherit a team and a growing market for this household brand? 

This exciting Household Goods Business, who take pride in delivering multiple product ranges both in the UK and internationally, have created a new Customer Service Team Lead, to focus on both their German and Austrian markets

This role will support the transition from a purely operational function to one more strategic, enabling Customer Service (Order Management) to become an integral part of the business strategy, whilst leading a team of 2.

Key responsibilities will be:

  • Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload and manual entry)
  • Ensure adherence to customer specific requirements to ensure end to end compliance throughout the order to cash process (in-line with customer manuals) and ensure these are communicated and followed
  • Accurate production and supply of all documents related to the supply and/or export of customer orders
  • Ensure that all transactions (e.g. orders, returns, credit memo’s) are managed in line with agreed business processes and SLA’s
  • Timely response to all enquiries, working to achieve first contact resolution.
  • To lead a diverse team of people; fostering a culture of continuous improvement, accountability and service delivery excellence


About you:

  • Minimum of 2 years’ experience in customer service role (B2B) working with International and retail customers, independents and/or distributors.
  • Must be fluent in German and English (verbal and written)
  • Additional languages a benefit but not essential
  • Great leadership qualities with a passion for service excellence
  • Ability to build and inspire trust

If you are looking to work with some great brands, in an autonomous role to further your customer service career then hit the “apply button!”


You're experts in your industry, so you need a recruitment partner with the same level of understanding. With The Advocate Group, you can feel safe in the knowledge that our recruiters are expertly equipped to help you fill business roles across all areas of your organisation.

As your recruitment partner, we operate as an extension of your brand to provide a clear, consistent and positive candidate journey to elevate your business as an employer of choice. Partner with The Advocate Group to ensure the very best in industry representation and gain access to exclusive career opportunities.

In the FMCG industry’s talent-short market, finding the right talent with not only the right skillset and FMCG industry experience, but also a fit with your brand values and culture is not always the easiest task. 

Start-ups, challenger brands or market leading enterprises all require tailored positioning; our FMCG recruitment consultants fully understand the nuances of the FMCG sector and how to position each client partner in a unique but engaging way.

Whether you are looking to recruit FMCG talent within Sales, Marketing, Operations, Supply Chain / Procurement, Technical / NPD, HR, Engineering or IT; we can assist you with recruitment projects up to executive level. 


► 0333 772 7200


Find Us
0161 639 0080 / 020 7871 8000
The Advocate Group
1 St Peter's Square,
Greater Manchester
M2 3DE
United Kingdom
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