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Customer Service Manager

Employer
Alliance
Location
Totton, Southampton
Salary
Competitive Salary and Package, including 25 Days Holiday and Pension
Closing date
8 Mar 2021

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Business Sector
Non Food & Drink
Contract Type
Permanent
Hours
Full Time
Function
Customer Services

Job Details

Your Opportunity To Join A Truly Dynamic Business
Alliance is widely recognised as a leading national distributor of non-food products to the hotel, leisure and catering sectors. We are expanding our Southampton operation and have an opportunity for an exceptionally motivated Customer Service Manager. This is a great role for the right person to join a truly dynamic business and a very focused team. Alliance is enjoying great success, by providing expertise, value and service to our customers, and by being very different from our competition.
Your Criteria for Success will include:
l Managing the department workload and allocation of resources to ensure
an excellent level of customer services is being provided to our customers as
well as the smooth running of the office
l Monitor KPI’s to ensure customer satisfaction and instill an ethos
of continuous development & improvement
l Development of the telesales team
l Liaising with internal support functions and communicating
with customers and suppliers.
l Dealing with queries
The Person
l A good knowledge and background of MS Office applications and IT skills
l Sound understanding of credits, invoicing, pricing, margins etc.
l Bright, aware and enthusiastic
l Customer service focused
l Able to demonstrate good organizational and communication skills
l Enjoy being part of a lively and busy environment and work to deadlines
Previous management experience in a Customer Service environment is essential.
The Benefits
Attractive salary and pension, five weeks holiday and profit related bonus

Company

Alliance is widely recognised as a leading national distributor of non-food products to the hotel, leisure and catering sectors. We are expanding our North West operation and have an opportunity for an exceptionally motivated Sales Professional for the North Manchester & Lancashire area. This is a great role for the right person to join a truly dynamic business and a very focused team. Alliance is enjoying great success, by providing expertise, value and service to our customers, and by being very different from our competition.

Company info
Website

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