Product Support Advisor and Demonstrator

Employer
Cavendish Maine
Location
South East
Salary
Package of £23,000 - £26,000 + bonus + benefits
Closing date
5 Nov 2020

View more

Business Sector
Non Food & Drink
Function
Customer Services
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Recruiting for a Product Support Advisor and Demonstrator to join the Customer Service team and be the end user technical support specialist. You will answer customer queries by phone and email, providing specialised product advise as well as general DIY advice. You will work in collaboration with the marketing team and produce demonstration video whereby you can coach and train individuals on how to use the products. 

About the Company:

An established brand in the DIY sector who have a wide variety of hand tools, power tools, garden tools and automotive tools etc. Established in the sector and growing into foreign markets they are keen to expand their team to keep the momentum of growth and demand.

Key Skills/Experience Required:

For the Product Support Advisor and Demonstrator you will need a strong working knowledge of DIY tools and be confident in presenting and demonstrating to end users. You will be doing this mostly in front of a camera and you will need to be comfortable delivering advice over the phone to customers. There will be some product training provided but this role requires you to have a good general tools knowledge already. You will also be using CRM systems and you will be confident in using technology to facilitate end user support. This position may suit someone who has been a Demonstrator and would now look at a more internal role.

Salary/Benefits Information: Package of £23,000 - £26,000 + bonus + benefits.

Contact: Rebecca Isaac

Reference: RI/21960AD

Candidate care:

By responding to this advert, you consent to Cavendish Maine processing the personal data included within this application.

If your application is successful, we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.

Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies.  If you do not want us to do this, please call us to advise.

In the meantime, we would like to thank you for your interest in Cavendish Maine.

Established in 1991 Cavendish Maine is a specialist sales, marketing and management recruitment consultancy with 25 consultants based in offices in Portishead. Covering the whole of the UK, we work with suppliers of food and non-food products to retail, hospitality and leisure markets and our impressive client portfolio ranges from global brand leaders to fast growing private companies.

Our team is experienced, professional and knowledgeable and each consultant has a specific market focus. This means that we know our clients intimately and our candidates are well briefed and well prepared for all interviews.In addition we have one consultant who specialises in export and international roles and separate teams that bring the same recruitment processes to accountancy and financial services employers.

Contact Us
  • Wessex House
  • 4 Greystoke Business Centre
  • Portishead
  • BS20 6PY
  • GB
  • 01275 813000
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