Account Manager

Employer
Michael Page Sales
Location
England, Lincolnshire, Grimsby
Salary
£30000 - £32000 per annum
Closing date
2 Nov 2020

View more

Business Sector
Food & Drink
Function
Sales
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  • Training on how to work with customers and manage and grow some of our customer accounts.
  • Setting objectives - business and personal
  • Weekly 121's to review objectives and to align weekly priorities
  • Motivate and provide timely feedback
  • Improve performance and behaviours






Client Details

Our client is an up and coming Food Manufacture.

Description

Customer Service & Sales Improvements
  • Manage non conformance
  • Taking receipt of all non conformance
  • Investigating and reaching a conclusion
  • Crediting customer when required (Training from the office accountant will be required)
  • Mitigation plan and training
  • Embedding the training
  • Review and refresh training
  • Preventing non conformance
  • Identify the areas with the most NC's
  • Review the process
  • Work with the head of department on an improved process
  • Training and embedding
  • Review
  • Telephone queries (first port of call)
  • Training on what good looks like to all staff who answer the phone
  • Answering the phone day to day - ensuring the office is always covered 8-5pm
  • Capture any customer queries and respond in a timely manner. If it's a QA issue you will need to get the information from the technical director. If its serious inform the sales director and technical director
  • Website and customer letters response
  • Respond to customers in a timely manner
  • Supply Chain contract strategy
  • Develop relationship through rapport and adding value
  • Speak and communicate to supply chain customers on issues and resolution plans
  • Speak to supply chain contacts on forward planning
  • Meet with customer at on site meeting to discuss customer service and plan to improves
  • Track customer service level and report to customer and weekly to the sales director and Board.
  • Customer systems
  • Become an expert on EDI and customer systems eg (Tesco TIMS)




Profile

Previous customer service/ or account management experience

Job Offer

Progression and development into a National Accounts.

Michael Page Sales UK is a leading professional recruitment consultancy covering permanent, interim and contract recruitment. We have UK wide coverage with ten offices located in London, Weybridge, Reading, Birmingham, Bristol, Leicester, St Albans, Manchester, Leeds and Glasgow. The core markets we serve are Consumer, Business Services, Media, IT/Telco, Financial Services, Healthcare and Technical Sales, with a dedicated person or team in each location specialising in each of these sectors. The clients we work with are as diverse as the candidates we represent; from Blue Chips to SMEs, and Sales Execs to Sales Directors. Our Consultants are typically from relevant sales backgrounds giving first hand experience of the roles we recruit for. We pride ourselves on delivering unrivalled service levels to our candidates and our clients, our track record of success over the past 20 years means we stand out.

Within our Consumer Sales Division we have consultants within each of the 10 offices who dedicate themselves to this sector and no other. Our specialist capability is demonstrated further as we focus on sub sectors such as food, drink, household, foodservice, consumer electronics, apparel, health & beauty, consumer healthcare, pet and sports. Some of our key clients include Colgate, Beiersdorf, Dr Oetker, Johnson & Johnson, Matthew Clark, PZ Cussons, Kellogg’s, 2 Sisters, Samsung, Seven Seas, Twinings, Unilever, Reckitt Benckiser, SC Johnson, Warburtons, InBev, Kettle Chips, Hallmark, Luxottica, McCain, Britvic, General Mills, and Molson Coors to name but a few!

Michael Page Sales UK is part of Michael Page International with operations in the UK, Continental Europe, Asia-Pacific and the Americas. As well as looking for high quality candidates for our clients, we are also always looking for top talent to work for us

Join in the discussion in our LinkedIn group Michael Page Sales - UK

 

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