Senior National Account Manager - eCommerce

Kimberly Clark
Kent - Flexible working options available
Negotiable depending on experience
Closing date
25 Oct 2020
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Job Title: Senior National Account Manager - eCommerce

Location: Kent (Flexible working options available)
Permanent, Full Time



To lead and manage the growth of Kimberly-Clark’s eCommerce customer(s) and responsible for building and delivering the plans that deliver across the P&L (Volume, NSV, GP, and Trade / Media Investment) as well as Market Share and Sales Growth.  This will require leadership in the formation of a strategic partnership with this customer(s) which sets the direction, monitors and evaluates joint performance and continues to shape the plan through interventions and towards sustainable accelerated growth.   




  • Establish and maintain solid business relationships within the customer organisation, mobilising and optimising all resources available to drive the best performance in this ‘must win’ eCommerce customer(s)
  • Ensure that all internal and external customer requirements are actioned and communicated in a timely manner to build trust and commercial momentum to deliver on growth ambitions - and beyond
  • Interpreting multiple sources of data from internal and external sources to make decisions and build insight-based strategies and refined plans for successful execution which endure in a competitive market environment   
  • Lead an enhancement of the account management infrastructure: Supply Chain projects, Digital Media strategy, coaching and development of Customer Account Manager, implementing a sustainable investment model through the JBP process
  • Continuously liaise across internal Category Business Teams to ensure on-going alignment on brand strategy and meet trading objectives, and helping cross-functional teams develop a better understanding of eCommerce
  • Negotiate and agree annual trading terms that align with customer needs and are designed to achieve or exceed internal financial targets, demonstrating agility and creativity to break through unforeseen barriers
  • Build and present winning business plans which align with category strategies (across promotions and pricing) and showcase NPD to best effect by fully harnessing digital media programmes to drive growth
  • Plan, forecast and control sales activity and promotional funds, ensuring a structured process is in place, carefully maintained and fully compliant in order to manage the various complexities of eCommerce
  • Seek internal and external opportunities to build knowledge and understanding of global ‘best practice’ examples - for sharing with wider eCommerce team - and introduce winning initiatives that expedite growth


Experience Required:


  • Ideally degree educated
  • Previous experience of managing eCommerce customers
  • Extensive experience within FMCG - understanding of country activation, supply chain, operations, category analysis and financial KPI’s
  • Highly numerate with excellent analytical skills to interpret data quickly and make decisions
  • Excellent communication skills will be an essential requirement for this role, in order to build outstanding customer relationships, both internal and external
  • Strong organisational and planning skills and able to deal with time-pressure
  • Excellent selling skills, including strong negotiation, and closing ability, coupled with excellent people skills
  • Entrepreneurial spirit, winning attitude, accountable approach.




In return for your commitment, drive and enthusiasm - we offer an attractive benefits package within a successful global business. This includes a highly competitive salary, which is negotiable depending on experience, as well as:


  • Performance-related bonus (15%)
  • Company car/Car allowance
  • Generous pension contributions
  • Share scheme options
  • Private healthcare
  • 25 days holiday plus bank holidays as well as holiday trading options

You can also choose from our flexible benefits package which includes critical illness cover, travel insurance, dental cover, discounted gym memberships and many more!


Above all, we pride ourselves on having a high performing and collaborative culture, and our commitment to you is that we will offer support and development to enhance your career.


Flexible Working:


At Kimberly-Clark we are happy to consider requests for flexible working, which can include flexible hours, an element of working from home, compressed hours etc. If this is something you wish to explore, please highlight at interview stage.


Sound like the next step in your career, or want to know more? Just click apply, and I’ll be in touch!

Who Are We?

Kimberly-Clark serves ¼ of the world’s population every single day with iconic brands. In the UK, we have a strong heritage of serving consumers with brands that have invented categories or lead them for decades.  Andrex is UK’s largest non-food FMCG brand, Kleenex is among the UK’s most loved brands and Huggies is the brand leader in the child care and wipes categories.

Our Responsibility to the Environment

At Kimberly-Clark, we strive to deliver on our value of caring for the communities where we live and work so the environment around us and the people we serve will have a brighter future. We have even won awards for our efforts in creating a sustainble future including being ranked as one of the ‘World’s Most Ethical Companies’ three years in a row.

Our priorities and goals are informed by WHO we serve, WHAT we do & HOW we do it. Want to find out more? Click this link:

Your Development

We encourage all of our employees to own their development and as a truly global company, we are able to offer career growth opportunities locally as well as internationally. Each of our employees has a Focused Development Plan in place and the tools at their disposal to develop their skillset in order to reach their career goals.

Flexible Working and Benefits

We understand that having a healthy work/life balance is important to our employees so we are happy to consider requests for flexible working, which can include flexible hours, an element of working from home, compressed hours etc.

We also offer a range of flexible benefits to enhance your package which you can tailor to your individual needs. These include share scheme options, generous pension contributions, holiday trading, critical illness cover, discounted gym memberships, dental care etc.

Contact Us
  • 1 Tower View
  • Kings Hill
  • ME19 4HA
  • GB
  • 01732594500
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