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Customer Relations Account Manager

Employer
Michael Page Sales
Location
England, North Yorkshire
Salary
Up to £25000 per annum
Closing date
20 Nov 2019

View more

Business Sector
Food & Drink
Contract Type
Permanent
Hours
Full Time
Function
Customer Services

Job Details



My client are recruiting a Customer Relations Account Manager to join their leading FMCG branded company in North Yorkshire. The ideal candidate will be from a client relationship background who is an excellent communicator, highly organised and works well under pressure.

Client Details

The client are a branded FMCG company in North Yorkshire. Commutable from Teesside.

Description

The key responsibilities of the Customer Relations Account Manager position include:
  • The Customer Relations Account Manager is a key role within the business by representing business values and great customer experience.
  • Building and maintaining relationships with customers and key personnel within our Customers.
  • Conducting supplier service reviews to ensure customers are satisfied with service and to build relationships with key customer contacts within the Supply Chain.
  • Alerting the Supply chain and sales team to potential issues raise by our customers.
  • Achieving customer relationships targets and KPI's as set by the business
  • Escalating and resolving areas of concern as raised by customers.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Liaising with internal departments to ensure customer needs are fulfilled effectively.


  • Profile

    The successful Customer Relations Account Manager will have the following demonstrable skills and experience:
  • Previous experience working as a client relationship role or a track record of managing client relationships.
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Hardworking with a strong work ethic and an organised approach to work.
  • Analytically minded, proactive, organised, self-starter - flexible and adaptable to changing demands on item and priorities
  • Good communication, negotiation & influencing skills with the ability to make decisions and use own initiative
  • Excellent communication skills at all levels.
  • Flexible and adaptable approach to work in a fast-moving working environment.
  • Previous Experience a FMCG environment advantageous
  • Able to commute daily to the office in N. Yorkshire - Hours of Work Monday to Friday 8.30am-5.00pm




  • Job Offer

    Excellent role with a global brand, salary up to £25k plus benefits.

    Company

    Michael Page Sales UK is a leading professional recruitment consultancy covering permanent, interim and contract recruitment. We have UK wide coverage with ten offices located in London, Weybridge, Reading, Birmingham, Bristol, Leicester, St Albans, Manchester, Leeds and Glasgow. The core markets we serve are Consumer, Business Services, Media, IT/Telco, Financial Services, Healthcare and Technical Sales, with a dedicated person or team in each location specialising in each of these sectors. The clients we work with are as diverse as the candidates we represent; from Blue Chips to SMEs, and Sales Execs to Sales Directors. Our Consultants are typically from relevant sales backgrounds giving first hand experience of the roles we recruit for. We pride ourselves on delivering unrivalled service levels to our candidates and our clients, our track record of success over the past 20 years means we stand out.

    Within our Consumer Sales Division we have consultants within each of the 10 offices who dedicate themselves to this sector and no other. Our specialist capability is demonstrated further as we focus on sub sectors such as food, drink, household, foodservice, consumer electronics, apparel, health & beauty, consumer healthcare, pet and sports. Some of our key clients include Colgate, Beiersdorf, Dr Oetker, Johnson & Johnson, Matthew Clark, PZ Cussons, Kellogg’s, 2 Sisters, Samsung, Seven Seas, Twinings, Unilever, Reckitt Benckiser, SC Johnson, Warburtons, InBev, Kettle Chips, Hallmark, Luxottica, McCain, Britvic, General Mills, and Molson Coors to name but a few!

    Michael Page Sales UK is part of Michael Page International with operations in the UK, Continental Europe, Asia-Pacific and the Americas. As well as looking for high quality candidates for our clients, we are also always looking for top talent to work for us

    Join in the discussion in our LinkedIn group Michael Page Sales - UK

     

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