1. ROLE: Transport De-briefer
2. BUSINESS GROUP: Aryzta Food Solutions UK
3. DEPARTMENT: Southall Transport
4. LOCATION: Southall
5. PURPOSE OF ROLE
To ensure that all drivers are fully de-briefed on their return to the depot and all paperwork has been completed accurately. To challenge any discrepancies with cash; stock or route adherence and escalated where required to the SDM.
6. REPORTING AND KEY RELATIONSHIPS
Reporting directly to the Assistant Transport Manager. Working with key stakeholders such as the drivers, the team leaders and the Duty SDM and whole of transport team.
7. DUTIES AND RESPONSIBILITIES
To ensure every driver is fully de-briefed on their return to the depot
To challenge drivers on any paperwork discrepancies
To ensure the drivers returns sheet matches their invoice adjustments
To ensure drivers have collected the correct amount of cash and challenge any non-collections
To raise a notification of cash shortage sheet if a driver has failed to collect cash and escalate to the duty SDM / ATM immediately.
To complete the DRS sheet in full ensuring all microlise info including early and late deliveries is filled out and up to date daily.
To ensure returns paperwork is completed daily by the end of the shift.
To support the SDM on duty when possible by monitoring drivers that may need support.
To provide feedback of those routes with issues to the main stakeholders, whilst maintaining regular contact with the drivers in question
Foreseeable delivery issues to be escalated to the Duty SDM
Giving live updates to issues raised on the ETA sheet (need support on bad issue days)
Attending the daily service meeting with telesales and the cash office
Communicating any concerns raised by the driver to the Duty SDM and records to be kept
To ensure at de-brief that all failed deliveries have been recorded and actioned on the fail log
To contact customers with information as and when required, in exceptional circumstances
Report to the Duty SDM a daily list of those drivers who fail to log into and use Microlise in the correct route order, records to be kept
ROLE PROFILE/ JOB DESCRIPTION
Report any customer information changes directly to the planner i.e Lat Longs, DWELL Times, Instructions and Time Windows
Any Drivers Cash issues will be passed immediately to the duty ATM
8. H1 Objectives
A clean up-to-date customer time windows for all routes
To ensure all drivers are fully de-briefed and that all paperwork is up to date and completed by the end of the shift
All returns must processed by the end of shift
9. KEY MEASURES
To ensure all cash and stock discrepancies are dealt with on de-brief or resolved in a timely manor afterwards.
To achieve and consistently maintain a service delivery level to be set monthly
A clear reduction in the number of DTF/ Closed
Good people skills
11. Training for Role
Front end SAP training
• Competitive salary
• Perk box discounts
• Employee referral scheme
• Baby bonus scheme
• Life Insurance
• Pension scheme
• Cycle to work scheme
• Discount on products