Your principal duties will include providing effective and efficient journey planning, maintaining call files within the Ferrero team in order to achieve agreed client objectives and the smooth day-to-day running of the Ferrero account. To provide data in varying formats to support account managers in fulfillment of the client requirements.

Salary - £20,000-£22,000

Duties & Responsibilities 

• To provide accurate administrative, data and operational support to the account management team via the systems provided
• To manage and maintain call files in regard to all Ferrero field operations
• To prepare both territory and journey planning for each Ferrero field team channel
• To maintain Ultralysis store file aligned to Grocery/C&C territory assignments
• To use correct communication methods to provide data to the business
• To undertake additional tasks, data exports or projects where required

Key Responsibility Areas

Administration

• To maintain a logical and efficient computerized filing system, data storage and action on a daily basis where necessary and required
• Maintain up to date knowledge of CACI and use this to create journey plans as required

Call File 

• To maintain an up to date database of grocery, convenience, impulse and RTM outlets, referencing client supplied store lists, Ultralysis, grocery accounts own systems, and other external sources via the internet
• To process and maintain call, target and user files within internal systems (Fusion), ensuring that all attribute information required for Fusion and MyPS is included

Territory & Journey Planning

• To re-plan territories as and when requested
• To journey plan the standard Grocery & Ireland territories on a weekly basis, to be completed by Thursday each week, in line with the requirements outlined in the Ferrero blitz planning document
• To territory and journey plan any activities requiring additional tactical support at least four weeks in advance of activity implementation date, passing tactical call file to Tactical and Recruitment Team
• To create electronic copies of the Grocery & Ireland field team journey plans on a weekly basis and issue on Thursday
• Provide support to other CACI trained members of the team to ensure they are able to provide cover and proficient in maintaining
• To process requests from Field Managers and Channel for ad hoc changes (call file, journey planning) within 24 hours of receipt

Ultralysis Maintainence

• To update Ultralysis regularly to ensure stores are aligned to territory assignments

Communications

• To maintain clear lines of communication with all the business areas
• Manage all account and client expectation proactively
• Ensure that all communications are relevant and easy to understand

Additional Tasks & Projects

• To take any other tasks or projects not outlined above as and when required.
• To attend field and client meetings when requested