Operations Manager – Stirling

5 days left

Bannockburn, Stirling
Pay Band:  £39,933
24 Apr 2019
24 May 2019
Business Sector
Non Food & Drink
Full Time
Contract Type

Role:  Operations Manager – Stirling

Pay Band:  £39,933

Location: Bannockburn

Type of Contract: Permanent, Full time.

Some flexibility will be required as to when hours are worked, but frequent weekend and occasional evening working will be required, for example, to support functions and events.




The purpose is to deliver, develop and optimise property facilities and services to our members and visitors in line with the Trust’s core purpose, principles, priorities, rules, performance standards and in relation to:

• Regional properties

• Special & Priority Projects

• The Conservation of the properties and contents

• Promotion of heritage related to the properties

• Visitor enjoyment

• Financial Sustainability

• Staff and Volunteers

This will be achieved through effective people, operations and budget management within the context of the strategies, policies, procedures and rules of the Trust.

Further, and in relation to this, ensure the properties are managed consistently and professionally and to the required standards.

It is also a visible and senior management role where, in addition to the general operations management of the properties in pursuit of their aims and objectives, the post holder will be responsible for the development of the properties operating business planning process (working with the Property Teams and Business Manager for the Region who oversees this process) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable Annual operating Plans (AOPs) that underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.

Inputting and overseeing the operational development of the property cluster namely Battle of Bannockburn, Alloa Tower, Culross Palace (and Culross properties), House of the Binns and The Pineapple plus the non-visited property portfolio..  The Operations Manager will be constantly and consistently leading the development of visitor services excellence, commercial and enterprising activity and change, ensuring place and content is engaging through interpretation and services and is the general custodian of its conservation and educational obligations.    

Interested applicants should forward a completed application form to People Services Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on Friday 3rd May.