Junior ICT Support Desk Technician
- Employer
- Field Sales Solutions
- Location
- Thame
- Salary
- £16,000-£18,000
- Closing date
- 30 Apr 2019
View more
- Business Sector
- Non Food & Drink
- Contract Type
- Permanent
- Hours
- Full Time
- Function
- Sales
Job Details
Location: FSS Head Office Thame
Hours: Monday - Friday 9:00am to 5:30pm
Pay: £16,000 - £18,000
This is your opportunity to work for Field Sales Solutions, a leading field marketing company, representing some the fastest growing companies in the UK.
Reporting directly to the IT Manager, the Junior ICT Support Desk Technician, will work as the first point of contact for all ICT incidents and service requests, ensure that enquiries are answered and resolved in an efficient, customer focused manner, either directly or by delegating to other members of the team, or third-parties.
What will you be doing?
Your role as a Junior ICT Support Desk Technician Includes:
- Taking ownership of calls through to resolution and be proactive when dealing with user issues
- Logging & tracking support calls through the support desk system and escalating complex calls.
- Providing a high degree of customer service for all support queries.
- Configuring and deploying mobile devices for new and existing project team members.
- Participating in office moves and changes, including the relocation of PCs/monitors etc.
- Co-ordinating 3rd party hardware repairs and maintenance where problems cannot be resolved in house.
- General administrative duties.
- Identifying and taking remedial action with re occurring issues and persistent maintenance tasks
- Mobile Device Management maintenance ensuring all devices are connected to the management software.
- Asset Management administration
What will you need?
- Excellent customer services skills (written and oral)
- An enthusiastic attitude toward ICT technologies
- A methodical approach to work with excellent attention to detail.
- Good people skills and can work successfully in a small team environment.
What are our company benefits?
As well as an engaging and varied day job, this role also offers a variety of benefits including:
- Our in-house Future Leaders Program offers opportunities for career development
- An incentive program to be PROUD of
- Holiday accrual with length of service, plus bank holidays
- Performance related bonus
You must be eligible to work in the UK and have a full clean driving license.
Field Sales Solutions is an equal opportunities employer.
Live our company values:
- Partnership - We are transparent, open and work together with our clients and colleagues to achieve common goals.
- Return - We drive and evaluate all activity by identifying and delivering a positive ROI.
- Ownership - We understand our role and have a sense of purpose and accountability in everything we do.
- pstanding – We are honest, reliable and ethical in all we do, showing professionalism and integrity always.
- Determined – we know that success requires perseverance and we are driven to achieve.
We are PROUD to be Field Sales Solutions.
Company
We work in partnership with our clients to activate sales and deliver retail excellence. We do this through empowering our Field Sales teams with clear objectives, sense of purpose and effective technology and measure our success by evaluating the return on investment.
Our Values (PROUD)
- Partnership- We are transparent and work together with our clients & colleagues to achieve common goals
- Return- We drive and evaluate all activity by identifying and delivering a positive ROI
- Ownership- We understand our role and have a sense of purpose and accountability in everything we do
- Upstanding- We are honest, reliable and ethical in all we do, showing professionalism and integrity
- Determined- We know that success requires perseverance and we are driven to achieve
We are always on the look our for talent - driven, enthusiastic individuals with excellent communication skills and the desire to work for a leading and award winning Feld Marketing Agency. If this is you then we would love to hear from you, join our talent pool today by visiting
https://fieldsalessolutions.team.careers/search
- Website
- http://fieldsalessolutions.com/
- Telephone
- 01844 269400
- Location
-
Oxford House
Oxford Road
Thame
Oxon
OX9 2AH
GB
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