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Global Customer Services Manager

Employer
Nigel Wright Recruitment
Location
Newcastle upon Tyne
Salary
Competitive
Closing date
1 May 2019

View more

Business Sector
Food & Drink
Contract Type
Permanent
Hours
Full Time
Function
Other Job Function

Job Details



Nigel Wright

Nigel Wright are delighted to be working with one of the top FMCG businesses based in the North East who are now looking to recruit a Global Customer Service Manager.



The Role

Delivering excellent Customer Service is a key strategic priority for our organisation. This role will play a critical role in realising this ambition and will further endorse our commitment to delivering against our customer improvement agenda.
This role will champion excellent customer service and promote this ethos internally and externally through pro-active collaboration with Key Retail partners. Leading the successful implementation of our Customer Services strategic change programme.



Accountability and Responsibility



• Successfully Project Manage the implementation of the new Global Customer Service model.
• Measure and deliver Key monthly service and cost KPIs
• Build a high performing Global Customer Service team
• Work with nominated 3rd Party Logistics/Warehousing
• Continually strive to improve customer service and order process
• Build Collaborative relationships with key accounts
• Gain expert understanding of Key Customers’ Supply Chains



The Individual



• A self-starter by nature with a ‘Can do’ attitude and flexible approach.
• A minimum of 3 years’ experience of running a Customer Services department within an FMCG environment or equivalent.
• Experienced Project Manager and ‘Change agent.’
• Demonstrates a passion for Customer Service, with a compelling track record of developing ‘high performing’ teams within a similar role.
• Excellent communication skills, both written and verbal. Comfortable dealing with customers at all levels.
• Able to build credible internal and external relationships with key Stakeholders and Customers.
• A proven track record of delivering sustainable customer led improvements.
• Excellent interpersonal skills.
• In depth knowledge and experience of account ordering systems.
• Experience of continuous improvement methodologies (LEAN, Six Sigma, Kaizen).



Company

Nigel Wright is a leading pan-European recruitment consultancy, with a specialist division dedicated to recruiting for the FMCG marketplace. We recruit for both manufacturing and sales and marketing positions, ranging from graduate to board level positions. Our consultants are experienced industry professionals, who have worked in manufacturing environments and commercial positions in the food and drink industry. This experience, coupled with our recruitment expertise ensures that we are well placed to offer candidates and clients insightful, relevant advice.

Company info
Website
Telephone
0191 222 0770 or 020 7405 3921
Location
Lloyds Court, 78 Grey Street, Newcastle
25 Southampton Buildings, London
Newcastle and London
NE1 6AF, WC2A 1AL
GB

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