Account Manager
- Employer
- Michael Page Sales
- Location
- England, West Midlands
- Salary
- company car + bonus
- Closing date
- 9 Apr 2019
View more
- Business Sector
- Non Food & Drink
- Contract Type
- Permanent
- Hours
- Full Time
- Function
- Sales
Job Details
The Account Manager will be responsible for nurturing and growing business across the West Midlands area.
Client Details
Our client specialises in textile, hygiene and facility solutions across a variety of industries including food manufacturing, automotive, catering, engineering and education. They're a market leader within their industry who pride themselves on their quality and service and operate within 28 countries.
Description
The responsibilities of the Account Manager will be:
- To understand the needs and future requirements of hospitality customers through proactive account management
- To develop long term mutually beneficial relationships with a portfolio of customers
- To develop a trusted advisor relationship with customers
- To drive service excellence through close working relationships with contacts
- To act as a lead point of contact for any and all matters specific to your customers
- To ensure the timely and successful delivery of our solutions according to customer needs and objectives
- To lead best practice across the business line in the pursuit of service excellence and maximising the customer life cycle
- To communicate clearly the progress of monthly KPIs to all relevant stakeholders including customer retention, additional sales and customer attraction
- To forecast and track customer metrics to predict trends. Highlight opportunities and threats to RCAM and/or other appropriate managers
- To identify and grow opportunities within territory and collaborate with sales teams to ensure profitable growth
- To understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement
- To analyse lost business and complaint management data and implement appropriate action to reduce these figures every month
Profile
The successful Account Manager will have:
- Demonstrable experience in sales and/or service management
- Experience of selling in a B2B environment with an important after sales/service process
- Service training including negotiation skills
- Track record in account management and new business
- An ability to make things happen and solve problems quickly
- A full driving licence
- Based within a commutable distance to Birmingham in order to be in the office once to twice a week
Job Offer
- Competitive basic salary
- Company car
- Bonus
Company
Michael Page Sales UK is a leading professional recruitment consultancy covering permanent, interim and contract recruitment. We have UK wide coverage with ten offices located in London, Weybridge, Reading, Birmingham, Bristol, Leicester, St Albans, Manchester, Leeds and Glasgow. The core markets we serve are Consumer, Business Services, Media, IT/Telco, Financial Services, Healthcare and Technical Sales, with a dedicated person or team in each location specialising in each of these sectors. The clients we work with are as diverse as the candidates we represent; from Blue Chips to SMEs, and Sales Execs to Sales Directors. Our Consultants are typically from relevant sales backgrounds giving first hand experience of the roles we recruit for. We pride ourselves on delivering unrivalled service levels to our candidates and our clients, our track record of success over the past 20 years means we stand out.
Within our Consumer Sales Division we have consultants within each of the 10 offices who dedicate themselves to this sector and no other. Our specialist capability is demonstrated further as we focus on sub sectors such as food, drink, household, foodservice, consumer electronics, apparel, health & beauty, consumer healthcare, pet and sports. Some of our key clients include Colgate, Beiersdorf, Dr Oetker, Johnson & Johnson, Matthew Clark, PZ Cussons, Kellogg’s, 2 Sisters, Samsung, Seven Seas, Twinings, Unilever, Reckitt Benckiser, SC Johnson, Warburtons, InBev, Kettle Chips, Hallmark, Luxottica, McCain, Britvic, General Mills, and Molson Coors to name but a few!
Michael Page Sales UK is part of Michael Page International with operations in the UK, Continental Europe, Asia-Pacific and the Americas. As well as looking for high quality candidates for our clients, we are also always looking for top talent to work for us
Join in the discussion in our LinkedIn group Michael Page Sales - UK
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