Account Manager

Location
England, West Midlands
Salary
company car + bonus
Posted
12 Mar 2019
Closes
09 Apr 2019
Ref
13998191/001
Contact
Chelsea Jenno
Function
Sales
Business Sector
Non Food & Drink
Hours
Full Time
Contract Type
Permanent


The Account Manager will be responsible for nurturing and growing business across the West Midlands area.



Client Details

Our client specialises in textile, hygiene and facility solutions across a variety of industries including food manufacturing, automotive, catering, engineering and education. They're a market leader within their industry who pride themselves on their quality and service and operate within 28 countries.



Description

The responsibilities of the Account Manager will be:
  • To understand the needs and future requirements of hospitality customers through proactive account management
  • To develop long term mutually beneficial relationships with a portfolio of customers
  • To develop a trusted advisor relationship with customers
  • To drive service excellence through close working relationships with contacts
  • To act as a lead point of contact for any and all matters specific to your customers
  • To ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • To lead best practice across the business line in the pursuit of service excellence and maximising the customer life cycle
  • To communicate clearly the progress of monthly KPIs to all relevant stakeholders including customer retention, additional sales and customer attraction
  • To forecast and track customer metrics to predict trends. Highlight opportunities and threats to RCAM and/or other appropriate managers
  • To identify and grow opportunities within territory and collaborate with sales teams to ensure profitable growth
  • To understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement
  • To analyse lost business and complaint management data and implement appropriate action to reduce these figures every month






Profile

The successful Account Manager will have:
  • Demonstrable experience in sales and/or service management
  • Experience of selling in a B2B environment with an important after sales/service process
  • Service training including negotiation skills
  • Track record in account management and new business
  • An ability to make things happen and solve problems quickly
  • A full driving licence
  • Based within a commutable distance to Birmingham in order to be in the office once to twice a week






Job Offer
  • Competitive basic salary
  • Company car
  • Bonus




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