Commercial Account Director

29 Jan 2019
01 Mar 2019
Business Sector
Food & Drink
Full Time
Contract Type

Commercial Account Director


This is a chance to join a rapidly growing London-based, global food labelling consultancy and service provider.  Ashbury Labelling have established themselves as a leading provider of technical and regulatory services to retailers and manufacturers in the UK, across Europe and wider international markets.  Since starting with 3 employees in April 2011, Ashbury have grown to over 120 employees covering a wide spectrum of knowledge, backgrounds, languages and cultures. The Ashbury Labelling UK team work closely with our US and Australia based teams.

Our USP is our ability to deliver a comprehensive end-to-end multi-lingual service covering specification, pack copy and artwork approval as well as associated regulatory advice in over 30 languages.  However strong our USP, it is our people that make the difference, always willing to go the extra mile to ensure total client satisfaction. 


You will play a pivotal role in maintaining the relationship with Marks & Spencer, one of our major retail clients. You will support the expansion of the business in the UK by ensuring their satisfaction.

The focus of the role is to ensure the consistent delivery of all activities to ensure they are consistently delighted with our service – and to ensure our service continues to improve to meet their stated needs and exceed their expectations.  You will work with the Client Services Director to set the strategy and development of our service to Marks & Spencer. As well as ensuring service expectation are met and exceeded, the role includes leading the management and delivery of both the operational and commercial KPIs.

Although the word ‘Technical’ does not appear in the job title, the role requires an understanding of the technical and regulatory processes to deliver accurate pack copy and artwork, and the important relationships at client site are invariably with technical stakeholders.  The key internal relationships are with the Technical and Regulatory teams who are responsible for the accurate delivery of all work within our process, these roles report in to the Regulatory Affairs Director.

In addition to ensuring Ashbury deliver the agreed service, the role includes taking responsibility for identifying new business opportunities that would expand our service offering, for example training, specification writing or supplier technical support services.

If you would like to apply, please send a CV and covering letter to Tanya Hart.

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