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Customer Service Domestic Manager

Employer
Advocate Group
Location
Warrington
Salary
£35k per year
Closing date
12 Feb 2019

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Business Sector
Food & Drink
Contract Type
Permanent
Hours
Full Time
Function
Supply Chain & Logistics

Job Details

Job Title: Customer Service Domestic Manager

Salary: £35,000 plus excellent benefits
Location: Warrington
Sector / Industry: FMCG Food & Drink
Job Reference: NP8648

Would you like to work for a category leading organisation, who operate in the Beverage market? This is your opportunity to work for a blue chip organisation based in the heart of the North West. Operating across both Brand and Private Label, the business produce quality beverage products which are sold over 100 markets internationally across on- trade and off trade. If you are dynamic, creative and forward-thinking and have experience within customer service management and supply chain please get in contact.

Responsible for managing the Domestic Customer Account team which includes off trade and on trade and management of third party logistic provider.  You will be the central coordinator to ensure optimum performance of all operational aspects of the team.  Key areas of responsibility include problem solving, demand management, direct liaison with the Customer to facilitate good service performance, and key performance reporting. You will build strong internal and external relationships with external customers, Shipping agents, 3rd Party logistic providers, Commercial Manger, Demand and Production planning team, finance and operation team.

Package Details:

  • £35,000 basic, car allowance, pension, healthcare and benefits

Key Responsibilities:

  • Oversee the customer service and logistics function of the Domestic team.
  • Manage activities throughout the order fulfilment and transportation cycle to make sure deadlines are met.
  • Management of the domestic team including recruitment, target setting, motivation, appraisals and objective setting, discipline, people development and training.
  • Develop strongly collaborative relationships with customer supply chain contacts, commercial managers and internal team members.
  • Drive continuous improvement of people and processes within the department.
    • Develop, maintain and report robust internal KPIs and use as a tool to performance manage and identify areas of improvement.

Required Skills & Experience:

  • FMCG experience within supply chain customer service management role.
  • Graduate calibre
  • Highly developed skills in MS Excel, PowerPoint and Word. Considerable experience of working with ERP systems and with the ability to train others in the use of business systems.
  • Excellent knowledge and experience of logistics management both domestic and export
  • Knowledge and experience of producing required documentation in accordance with HMRC using in house and HMRC systems. Creating the required HMRC certification as required.
  • Customer focused with an ability to deliver high quality service which meets the needs of the customer.
  • Ability to communicate at all levels
  • Ability to build relationships at all levels
  • Excellent organisational skills
  • Excellent time management skills
  • Presentation skills
  • Self-motivated and achievement orientated
  • High level of numeracy

To apply, please send a copy of your CV and a covering letter to Nikita Pottinger or, alternatively, submit your application via the link below.

To Contact Direct: Nikita Pottinger 0161 639 0080 Nikita.pottinger@advocate-group.co.uk

Privacy Statement

At The Advocate Group, our core values have been built around the importance of transparency, innovation, passion and collaboration. As such, we are committed to open communication and the protection of your privacy. We have updated our policies in line with new General Data Protection Regulation laws to make it easier for you to understand how we collect, store and handle your data – These can be viewed on our website via our privacy policy.

Company

We are a leading recruitment partner to the FMCG and consumer product sectors. Brand advocate representation, with a focus on inclusive hiring, is central to our ethos and ethics.

As talent partner to some of the most exciting global names, innovators, and challenger brands, we have a proven track record of not only sourcing top talent, but improving employer brand, candidate journey, and talent acquisition strategies. Our specialist consultants plug directly into your brand to act as your talent team, or work alongside your existing talent function. 

Being consumer product-centric means that our candidate and client partners can draw on our deep networks, proven processes, and highly trained talent specialists. 

Our aim is to: identify, engage, assess, and provide exceptional consumer product talent, always with the candidate journey at the forefront of mind.

What Do We Offer?

  • 3:1 interview-to-placement ratio.

That means that, for every three candidates we have out on interview, one is getting the job.

  • 96% employee retention.

Our retention rate is market leading – 96% of the people that we place are still with that organisation at least 12 months later.

  • 92% right-first-time shortlists.

Of the placements we make in roles that we work exclusively (which is the vast majority), 92% are hired from our hired from our first shortlist.

  • 28 days average time to hire.

From briefing to offer, our average turnaround time is 28 days.

Our Recruitment Solutions:

Search & Selection | Project Recruitment | Embedded Talent | Executive Search | Contract Recruitment | Market Mapping

Contact Us Today to Discuss Your Next Recruitment Project:

📞 0333 772 7200
📩 workwithus@advocate-group.co.uk
💻 https://www.advocate-group.co.uk/

Company info
Website
Telephone
0333 772 7200
Location
The Advocate Group
No. 1 Spinningfields, WeWork
Quay Street
Manchester
Greater Manchester
M3 3JE
GB

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