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Customer Service Executive

Employer
New Chapter
Location
West Midlands
Salary
£22,000 - £25,000 depending on experience
Closing date
29 Dec 2018

View more

Business Sector
Food & Drink
Contract Type
Permanent
Hours
Full Time
Function
Sales

Job Details

Our client is a food manufacturer with an international presence. Dealing with the majority of the top UK retailers, including the likes of Asda and Sainsbury's, we're looking for someone who can act as the first point of contact for a handful of key retail customers, in this Customer Service Executive position.

Key Duties Include:

  • Responding to a variety of customer enquiries via telephone and email, including matters related to pricing and delivery times
  • Co-ordinating projects and speaking to other departments to ensure that manufacturing requests are completed on time and to the customer's satisfaction
  • Resolving any complaints
  • Communicating regularly with the external Sales team
  • Monitoring stock levels of all products to ensure that all orders can be fulfilled

We're Looking For:

  • At least a couple of years' customer service experience in a manufacturing environment - food production is ideal, but other industries will be considered
  • Experience of managing projects
  • Demonstrable success in keeping a small amount of key customers happy, in a B2B setting
  • A great telephone manner, with the ability to put customers at ease
  • The ability to write accurate and succinct emails
  • Strong IT skills, including Excel and Word

If this sounds like you, and you're looking to join a close, long-standing team, then we'd love to hear from you. This is a real opportunity to handle high-profile, nationally recognised customers as part of an international, growing company.

Whilst we would like to respond to all our on-line applicants, regrettably we are unable to do so due to the high volumes we receive. If you've not heard from us within two weeks, unfortunately on this occasion your application has been unsuccessful. For alternative opportunities or to register for jobs by email, please visit our website at www.newchapter.co.uk .

Company

Find a new opportunity with New Chapter...

New Chapter Consulting is a leading recruiter specialising in the Consumer/FMCG & Retail sectors. We believe in helping people and companies realise their potential and achieve their future ambitions. This important belief, coupled with an underlying commitment to service excellence in everything we do and a values-driven approach, makes us truly unique within the recruitment industry.

With offices in Leeds & London, we meet the needs of our clients and candidates through delivering successful solutions in a supportive and service-oriented way. Underpinned by an industry leading New Chapter promise to candidates, clients and candidates; we put service excellence at the heart of everything we do.

If you are an FMCG professional and would like to move your career on to the next level we should talk. Contact us regarding any of the featured opportunities or call us for a general discussion.

Company info
Website
Telephone
0845 2000 741
Location
Wellington Park House
Thirsk Row
Leeds
LS1 4DP
GB

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