Customer Service Executive

Recruiter
New Chapter
Location
West Midlands
Salary
£22,000 - £25,000 depending on experience
Posted
29 Nov 2018
Closes
29 Dec 2018
Ref
V/13662/PG
Function
Sales
Business Sector
Food & Drink
Hours
Full Time
Contract Type
Permanent

Our client is a food manufacturer with an international presence. Dealing with the majority of the top UK retailers, including the likes of Asda and Sainsbury's, we're looking for someone who can act as the first point of contact for a handful of key retail customers, in this Customer Service Executive position.

Key Duties Include:

  • Responding to a variety of customer enquiries via telephone and email, including matters related to pricing and delivery times
  • Co-ordinating projects and speaking to other departments to ensure that manufacturing requests are completed on time and to the customer's satisfaction
  • Resolving any complaints
  • Communicating regularly with the external Sales team
  • Monitoring stock levels of all products to ensure that all orders can be fulfilled

We're Looking For:

  • At least a couple of years' customer service experience in a manufacturing environment - food production is ideal, but other industries will be considered
  • Experience of managing projects
  • Demonstrable success in keeping a small amount of key customers happy, in a B2B setting
  • A great telephone manner, with the ability to put customers at ease
  • The ability to write accurate and succinct emails
  • Strong IT skills, including Excel and Word

If this sounds like you, and you're looking to join a close, long-standing team, then we'd love to hear from you. This is a real opportunity to handle high-profile, nationally recognised customers as part of an international, growing company.

Whilst we would like to respond to all our on-line applicants, regrettably we are unable to do so due to the high volumes we receive. If you've not heard from us within two weeks, unfortunately on this occasion your application has been unsuccessful. For alternative opportunities or to register for jobs by email, please visit our website at www.newchapter.co.uk .

Apply for Customer Service Executive

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from GrocerJobs by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on GrocerJobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs