Head of Contact Sales Manager
- Employer
- Michael Page Sales
- Location
- England, East Midlands
- Salary
- £60000 - £100000 per annum
- Closing date
- 26 Dec 2018
View more
- Business Sector
- Non Food & Drink
- Contract Type
- Permanent
- Hours
- Full Time
- Function
- Customer Services
Job Details
- Writing & implementing the customer service sales strategy for a busy consumer led call centre
- Both first & second line management with the telesales team exceeding 100 people
Client Details
International consumer manufacturer with both B2B and B2C customers
Description
- Create and maintain a collaborative environment for the telesales team to ensure all members are handling sales calls in an effective manner producing high quality, approachable and efficient customer service.
- Implementing on the job and classroom training including active listening of calls & KPI management.
- Work as integral part of the wider business ensuring all communications between sales and delivery are being recorded accurately
- Work closely with the Team Leaders to create a new starter training pack ensuring the smooth transition of new starters into the contact centre
- Be driven by performance and reviewing the ongoing performance of each team member providing coaching and support when necessary
- Implement a recruitment strategy and work with leaders to provide a collaborative environment and reduce churn
- Be the driver on all escalated customer calls
Profile
- The successful candidate will have an impressive track record in a contact/call centre environment
- This is a senior leadership role so we need to see that you have both first and second line management experience
- Experience of working in both a b2b & b2c environment
- Excellent communication skills
- Based in the Midlands
Job Offer
Competitive basic salary
Performance Related Bonus
Car Package
Company
Michael Page Sales UK is a leading professional recruitment consultancy covering permanent, interim and contract recruitment. We have UK wide coverage with ten offices located in London, Weybridge, Reading, Birmingham, Bristol, Leicester, St Albans, Manchester, Leeds and Glasgow. The core markets we serve are Consumer, Business Services, Media, IT/Telco, Financial Services, Healthcare and Technical Sales, with a dedicated person or team in each location specialising in each of these sectors. The clients we work with are as diverse as the candidates we represent; from Blue Chips to SMEs, and Sales Execs to Sales Directors. Our Consultants are typically from relevant sales backgrounds giving first hand experience of the roles we recruit for. We pride ourselves on delivering unrivalled service levels to our candidates and our clients, our track record of success over the past 20 years means we stand out.
Within our Consumer Sales Division we have consultants within each of the 10 offices who dedicate themselves to this sector and no other. Our specialist capability is demonstrated further as we focus on sub sectors such as food, drink, household, foodservice, consumer electronics, apparel, health & beauty, consumer healthcare, pet and sports. Some of our key clients include Colgate, Beiersdorf, Dr Oetker, Johnson & Johnson, Matthew Clark, PZ Cussons, Kellogg’s, 2 Sisters, Samsung, Seven Seas, Twinings, Unilever, Reckitt Benckiser, SC Johnson, Warburtons, InBev, Kettle Chips, Hallmark, Luxottica, McCain, Britvic, General Mills, and Molson Coors to name but a few!
Michael Page Sales UK is part of Michael Page International with operations in the UK, Continental Europe, Asia-Pacific and the Americas. As well as looking for high quality candidates for our clients, we are also always looking for top talent to work for us
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