Customer Service Representative

Customer Service Representative

Manchester Based Role –

My client is a well-established Food Manufacturer seeking to add to their Customer Service team as they experience continued growth. This is an excellent opportunity for someone seeking the next step in their career within the food industry.

Primary Function:

• Deliver excellent customer experience through effective handling of customer orders, requests and complaints.
• Develop customer relationships in order to build knowledge of their business and ways of working.
• Apply customer knowledge to provide a differentiated level of customer service

Key Deliverables:

• Execution of the sales contract
• Efficient sales order processing (all order types) in accordance with European Operational Procedures.
• Proactive development of a professional and positive relationship with assigned customers
• Follow – Up and review contract pricing agreements with Sales Managers
• Actively contribute to CRM activities of the “ Go to market team”
• Close cooperation with Sales, CSPI, Supply Chain, Logistics  and Finance

Qualification – Skill Requirements:

• Relevant Customer Service experience
• Preferably from a Manufacturing background
• Excellent communication and telephone skills
• Able to work independently & Part of a team
• Fully conversant with Microsoft Office
• Experience with SAP

Salary:

£20k - £26k Salary – Dependent on Experience

If you are interested in applying for the role, please send your updated CV to thomas.mcglinchey@drnewitt.com or call Thomas McGlinchey on 0161 833 0181.