Head of Operations

England, London
£55000 - £60000 per annum + benefits
18 Sep 2018
16 Oct 2018
Jayna Kalyan
Business Sector
Food & Drink
Full Time
Contract Type

An excellent opportunity has arisen for an enthusiastic Head of Operations with my client an upcoming challenger brand based in greater London. My client is a rapidly growing, dynamic business in the food services industry.

As the Head of Operations you will be responsible for managing the end to end supply chain with a focus on warehouse operations and customer service. This is a real opportunity for someone to come in and make their mark as it is brand new role and offer plenty of responsibility and growth for the right individual.

Responsibilities include:
  • Full ownership of end to end production and supply chain to manage UK the Far East operations across customer services, procurement, order processing and fulfilment.
  • Manage all operational and logistical activities with regards to dispatch of our products from the warehouse.
  • Drive continuous improvement and identify cost saving opportunities where possible.
  • Handle customer services and all related KPI's to ensure great customer satisfaction delivered.
  • Manage and create new distribution channels through networking and creating relations with distribution partners.
  • Mentoring junior members of the team to assist their personal growth and assist them in reaching their full potential.

The ideal candidate will have the following:
  • Proven experience in warehouse management and customer service
  • Graduate calibre or equivalent working experience
  • Strong leadership skills
  • Good communication skills
  • Strong IT skills including Excel and exposure to WMS system
  • Process improvement mentality

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