Customer Service Representative (Turkish speaking)
- Employer
- Michael Page Sales
- Location
- England, County Durham, Stockton-on-Tees
- Salary
- £30000 - £35000 per annum
- Closing date
- 5 Jul 2018
View more
- Business Sector
- Non Food & Drink
- Contract Type
- Interim
- Hours
- Full Time
- Function
- Customer Services, Sales, Supply Chain & Logistics
Job Details
The role is for a Customer Service Representative (Turkish speaking) based in Stockton-On-Tees. The client are looking to see candidates who are fluent in English and French, past experience in a customer service or sales role and with excellent communication skills and telephone manner.
Client Details
The client are a market leader in Stockton-On-Tees.
Description
The key responsibilities of the Customer Service Representative (Turkish speaking) are include but are not limited to:
- Reporting to the Customer Service Manager
- Ensuring all duties are carried out at all times in compliance with the company's conduct policies and guidelines.
- Completing the order process from receipt of customer orders through to dispatch and then invoice, using standard SAP processes and functionality.
- Proactively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service.
- Monitoring customer account and/or order book status on a regular basis, resolving problems with potential customer impact e.g. credit blocks, delivery issues.
- Controlling the delivery process within SAP, preparing associated documentation for goods dispatch. Ensure all processed dispatches are ready for billing, system housekeeping is up to date, and all outdated stock demands are removed promptly.
- Referring availability and forecast issues to the daily hotspot meeting for resolution with relevant parties.
- Controlling customer based inventory and stocks as appropriate for assigned territories.
- Controlling the settlement process for rebates and commissions associated with the allocate customer base.
- Creating and maintain a close working relationship with Sales Engineer's, other Supply Chain, Finance and Logistic members.
- Providing cover for other CSR in the team as and when required.
Profile
The successful Customer Service Representative (Turkish speaking) will have the following demonstrable skills:
- Fluency in speaking English and Turkish
- Experience in a similar, customer service or sales role
- Flexibility to adapt to a demanding environment.
- Excellent communication and interpersonal skills.
- Experience in using SAP would be advantageous.
- Previous exprience in a Call Centre and Customer Service environment
- Previous experience of order processing through to invoicing is beneficial.
- Excellent time management skills
- A Degree qualification would be desirable but not essential
- Able to multi-take and priorities workload
- Within commuting distance of the office based in Stockton-On-Tees
Job Offer
Salary £30k - £35k DOE
Company
Michael Page Sales UK is a leading professional recruitment consultancy covering permanent, interim and contract recruitment. We have UK wide coverage with ten offices located in London, Weybridge, Reading, Birmingham, Bristol, Leicester, St Albans, Manchester, Leeds and Glasgow. The core markets we serve are Consumer, Business Services, Media, IT/Telco, Financial Services, Healthcare and Technical Sales, with a dedicated person or team in each location specialising in each of these sectors. The clients we work with are as diverse as the candidates we represent; from Blue Chips to SMEs, and Sales Execs to Sales Directors. Our Consultants are typically from relevant sales backgrounds giving first hand experience of the roles we recruit for. We pride ourselves on delivering unrivalled service levels to our candidates and our clients, our track record of success over the past 20 years means we stand out.
Within our Consumer Sales Division we have consultants within each of the 10 offices who dedicate themselves to this sector and no other. Our specialist capability is demonstrated further as we focus on sub sectors such as food, drink, household, foodservice, consumer electronics, apparel, health & beauty, consumer healthcare, pet and sports. Some of our key clients include Colgate, Beiersdorf, Dr Oetker, Johnson & Johnson, Matthew Clark, PZ Cussons, Kellogg’s, 2 Sisters, Samsung, Seven Seas, Twinings, Unilever, Reckitt Benckiser, SC Johnson, Warburtons, InBev, Kettle Chips, Hallmark, Luxottica, McCain, Britvic, General Mills, and Molson Coors to name but a few!
Michael Page Sales UK is part of Michael Page International with operations in the UK, Continental Europe, Asia-Pacific and the Americas. As well as looking for high quality candidates for our clients, we are also always looking for top talent to work for us
Join in the discussion in our LinkedIn group Michael Page Sales - UK
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert