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Business Manager: Quick Service Restaurants

Employer
UCC Coffee
Location
South/South East England
Salary
£45-50k dependent on experience + Company Vehicle + 25 days holiday + other Company benefits.
Closing date
16 Jun 2018

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Business Sector
Food & Drink
Contract Type
Permanent
Hours
Full Time
Function
Sales

Job Details

A commercial role, leading and developing the coffee equipment portfolio and maintenance contracts across a group of major Quick Service Restaurant customers, increasing UCC’s market share, whilst maintaining customer satisfaction.

Responsibilities:

  • Manage the relationship within the customer portfolio with a key focus on building and developing Franchisee and Head Office client relationships whilst delivering the equipment and maintenance budgets.
  • Lead customer service review meetings and work to continuously to enhance the credibility of the customer service experience
  • Manage and monitor the equipment installed base to pre-empt performance issues and provide service improvement recommendations including new/replacement equipment and services
  • Ensure service and maintenance contracts are meeting stated KPIs; where this is not the case, generate joint customer and supplier improvement initiatives to identify and address underlying issues
  • Lead, manage and mentor 2 Key Account Managers to achieve agreed targets through effective planning and monitoring of department activity
  • Work in partnership across different business functions (Operations, Project, Sales, and Technical) to ensure delivery and reporting processes are cost effective and customer requirements are adhered to
  • Assist in the creation of commercial proposals and ensure on-going profitability of accounts from a service product perspective

Knowledge, Skills and Experience:

  • A passion for delivering first class customer service
  • An ambitious and talented individual who demonstrates drive and entrepreneurialism
  • Holds a solid track record of business development and account management
  • Proven manager with the ability to influence operational stakeholders
  • Innovative problem solver, able to maintain a logical, data driven approach in high pressure situations
  • Excellent organisational, verbal and written communication skills
  • Commercially aware with strong influencing, financial and negotiating skills
  • Fluid presenter with the ability to communicate strategies and solutions at all levels
  • Proactive networker and enjoys working collaboratively with a geographically dispersed team
  • Previous line management experience an advantage

Salary: £45-50k dependent on experience + Company Vehicle + 25 days holiday + other Company benefits.

Company

We eat, sleep, love and drink coffee. We understand every small but important detail that goes in to brewing a great coffee and delivering an extraordinary coffee experience. We’ve used this knowledge to create a market-leading total coffee solution, to help our customers be outstanding in a fiercely competitive market.

Company info
Website
Telephone
01908 275520
Location
UCC Coffee
2 Bradbourne Drive
Tilbrook
Milton Keynes
Buckinghamshire
MK7 8AT
GB

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