Head of Sales Support

Location
England, London
Salary
£30000 - £35000 per annum
Posted
01 May 2018
Closes
21 May 2018
Ref
13916866/001
Contact
Sarah Osborne
Function
Sales
Business Sector
Non Food & Drink
Hours
Full Time
Contract Type
Permanent


My client are looking for a Head of Sales Support to be responsible for the daily running of the team, ensuring excellent administrative and customer service to support the bridal, retail and wholesales team.

Client Details

Launched in 1988, my clients signature style has contributed to revolutionise the bridal industry. They have flagship stores and showrooms in London, Paris and New York. The collections are available at the world's most discerning stores such as Harrods, Harvey Nichols, Neiman Marcus, Net-A-Porter and Bergdorf Goodman.

Description

As the Head of Sales Support you will be responsible for:

  • Building and maintaining strong working relationships with internal colleagues and external stakeholders in London
  • Communicating with stakeholders to ensure they are aware of key priorities and areas of focus and ensure they are updated on any outstanding projects
  • Supporting multiple teams with production, reviewing and analysing reports to inform decision making
  • Identifying areas of improvement and developing strategies to address these, whilst ensuring a continued smooth and efficient support process.


  • Supporting my clients flagship store's
  • Coaching and developing multiple team's to be able to answer and handle difficult queries and complaints, ensuring all queries are responded to in a professional manner.




Profile

The Successful Head of Sales Support will:
  • Demonstrate experience in a similar role, preferably in a luxury brand


  • Have previous experience managing a small team


  • Have excellent interpersonal and communication skills with the ability to establish relationships quickly


  • Be happy to be hands on and lead by example


  • Be organised, structured and methodical.


  • Have excellent analytic, decision making and problem solving skills


  • Have the ability to work under pressure, manage your own and others time effectively and work on your own initiative


  • Be self-motivated, ambitious and determined


  • Job Offer

    £30,000-£35,000 Basic + Package

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