Customer Service Executive | Global Nutrition Brand

Are you passionate about great customer service? Ready to give the gift of reassurance and knowledge that they're a customer that's valued? This is your chance to give that feeling, that exceptional customer experience, within a business that brings healthy lifestyle products to millions. Our client is a leader in the fitness and nutrition industry with one of the fastest growing brands globally - featured on The Sunday Times’ Fast Track top 100 for the last 5 years.

As a part of their dynamic and fast-paced customer service team based just outside Birmingham - you’ll be an Customer service executive. Supporting customers with new product inquires, promotions, returns and delivery issues ensuring each and every customer feels heard, looked-after and valued.

In this role, you’ll be responsible for:

• Supporting customer messages via telephone, email, social media and web – Putting the customer experience at the forefront of every interaction.
• Listen patently and attentively to the needs of the customer, and directing them to the appropriate individual or department to address their needs.
• Accurately logging and recording each interaction and updating account information in order to create clear reports for managers and the senior leadership team. 
• Giving feedback to the team on how to improve the customer experience.

The ideal candidate:

• Has previous experience in a customer service support function within a product-based business.
• Is honest, energetic and empathic in all their interactions.  
• Comfortable being the voice of a premium and high-profile brand, conversing with individuals from a wide variety of backgrounds.
• Results-driven and adaptable to new environments and situations.
• Good with all Microsoft office products including, Power Point, Word and Excel.

If you’re excited to potentially be a part of this dynamic and fast-growing brand, apply now or email Ben Sheridan via ben.se@fmcgexecutive.com with your CV and a good number to give you a call.