Role: Project Manager
Location: Office Based, Ewloe
Reporting to: Business Unit Controller
Job Purpose / Summary of Role: -
With responsibility for supporting the account management and field based team you will demonstrate an understanding of the customer’s needs, and support the delivery of planning, operational objectives and timelines as well as KPI targets.
As a Customer Co-ordinator, working on the Customer account, you will have the ability to work to tight deadlines and will be required to have fast paced end to end project management experience.
Roles and Responsibilities
Reporting to the Business Unit Controller, your role will be to understand the market in which the customer operates, and support with, and add value to, planning, operational and communication processes.
Responsibility to support the delivery of both regular and tactical campaigns, and any other ad-hoc requests through owning day to day tasks within the account.
Identify and flag any potential areas of concern and proactively seek solutions to ensure delivery of all campaigns and tactical projects.
To provide operational support to the team managers and the field team on behalf of the customer through appropriate contact with the Customer and their head office team ensuring that all relevant information is identified and communicated accurately and in a timely manner.
To support the development of customer relationships, and attend regular meetings to understand the account review process as well as attending meetings at the customer HO to drive exposure across the customers business outside of immediate relationships.
To pass on relevant feedback and issues, solutions and progress update on an agreed basis to relevant customer contacts.
To attend, where required, supplier meetings with the customer and BUC to assist with the planning and execution of unit updates.
To ensure BUC has appropriate information from key customer contacts to ensure all information is collated for each cycle activity.
To keep fully up to date with issues faced in the field and ensure all briefing documents are amended accordingly.
To be responsible for any other tasks identified by the Line Manager as falling reasonably within the scope and range of the position.
To take ownership of continuous personal development, undertaking relevant training where appropriate.
Customer: Direct customer contact on a weekly basis – by telephone – also meetings at Manchester office or Field.
BUC: work with to ensure all tasks and objectives are appropriately delivered. Ensure BUC receives appropriate support to optimize added value.
Field Team: responsibility for supporting with communication and responding to requests from the field.
Operations: indirect responsibility for Operational support, ensuring that all information is provided to them in a timely manner and that all customer related admin is completed accurately.
Key Skills Required
- Advanced Excel Skills
- Data Analytical Skills
- Organisational Skills
- Ability to work under pressure
- Manage a number of stakeholders both internal and external
- Taking ownership and showing initiative
- Confident communicator
In return we offer –
Competitive Salary, Discounted CINEWORLD Tickets, Pension, Life Assurance, 30 days holiday & Healthshield Care Plan.