Customer Service Manager
- Employer
- Michael Page Sales
- Location
- Scotland, Glasgow
- Salary
- Competitive
- Closing date
- 5 Mar 2018
View more
- Business Sector
- Food & Drink
- Contract Type
- Permanent
- Hours
- Full Time
- Function
- Customer Services
Job Details
This role will involve managing the customer service team, ensuring all levels of required service are met.
Client Details
The Client operates in the FMCG sector.
Description
Responsible for developing a customer experience strategy aligned with organisational goals
Ensure the team consistently meet planned targets
Coach, motivate, manage and develop the team
Provide staff training
Manage complaints and resolve accordingly
Profile
The Successful Candidate will have the following skill set:
Must have worked in Customer Service
Managed a customer services team
Must have looked after direct reports
Ideally dealt with logistics/distribution of products or services
Job Offer
Extremely Competitive Salary
Excellent Benefits package
Company
Michael Page Sales UK is a leading professional recruitment consultancy covering permanent, interim and contract recruitment. We have UK wide coverage with ten offices located in London, Weybridge, Reading, Birmingham, Bristol, Leicester, St Albans, Manchester, Leeds and Glasgow. The core markets we serve are Consumer, Business Services, Media, IT/Telco, Financial Services, Healthcare and Technical Sales, with a dedicated person or team in each location specialising in each of these sectors. The clients we work with are as diverse as the candidates we represent; from Blue Chips to SMEs, and Sales Execs to Sales Directors. Our Consultants are typically from relevant sales backgrounds giving first hand experience of the roles we recruit for. We pride ourselves on delivering unrivalled service levels to our candidates and our clients, our track record of success over the past 20 years means we stand out.
Within our Consumer Sales Division we have consultants within each of the 10 offices who dedicate themselves to this sector and no other. Our specialist capability is demonstrated further as we focus on sub sectors such as food, drink, household, foodservice, consumer electronics, apparel, health & beauty, consumer healthcare, pet and sports. Some of our key clients include Colgate, Beiersdorf, Dr Oetker, Johnson & Johnson, Matthew Clark, PZ Cussons, Kellogg’s, 2 Sisters, Samsung, Seven Seas, Twinings, Unilever, Reckitt Benckiser, SC Johnson, Warburtons, InBev, Kettle Chips, Hallmark, Luxottica, McCain, Britvic, General Mills, and Molson Coors to name but a few!
Michael Page Sales UK is part of Michael Page International with operations in the UK, Continental Europe, Asia-Pacific and the Americas. As well as looking for high quality candidates for our clients, we are also always looking for top talent to work for us
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