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Customer Service Manager

Employer
Michael Page Sales
Location
Scotland, Glasgow
Salary
Competitive
Closing date
20 Feb 2018

View more

Business Sector
Food & Drink
Contract Type
Permanent
Hours
Full Time
Function
Sales

Job Details



This role will involve managing the customer service team, ensuring all levels of required service are met.

Client Details

The Client operates in the FMCG sector.

Description

Responsible for developing a customer experience strategy aligned with organisational goals

Ensure the team consistently meet planned targets

Coach, motivate, manage and develop the team

Provide staff training

Manage complaints and resolve accordingly







Profile

The Successful Candidate will have the following skill set:

Must have worked in Customer Service

Managed a customer services team

Must have looked after direct reports

Job Offer

Extremely Competitive Salary

Excellent Benefits package

Company

Michael Page Sales UK is a leading professional recruitment consultancy covering permanent, interim and contract recruitment. We have UK wide coverage with ten offices located in London, Weybridge, Reading, Birmingham, Bristol, Leicester, St Albans, Manchester, Leeds and Glasgow. The core markets we serve are Consumer, Business Services, Media, IT/Telco, Financial Services, Healthcare and Technical Sales, with a dedicated person or team in each location specialising in each of these sectors. The clients we work with are as diverse as the candidates we represent; from Blue Chips to SMEs, and Sales Execs to Sales Directors. Our Consultants are typically from relevant sales backgrounds giving first hand experience of the roles we recruit for. We pride ourselves on delivering unrivalled service levels to our candidates and our clients, our track record of success over the past 20 years means we stand out.

Within our Consumer Sales Division we have consultants within each of the 10 offices who dedicate themselves to this sector and no other. Our specialist capability is demonstrated further as we focus on sub sectors such as food, drink, household, foodservice, consumer electronics, apparel, health & beauty, consumer healthcare, pet and sports. Some of our key clients include Colgate, Beiersdorf, Dr Oetker, Johnson & Johnson, Matthew Clark, PZ Cussons, Kellogg’s, 2 Sisters, Samsung, Seven Seas, Twinings, Unilever, Reckitt Benckiser, SC Johnson, Warburtons, InBev, Kettle Chips, Hallmark, Luxottica, McCain, Britvic, General Mills, and Molson Coors to name but a few!

Michael Page Sales UK is part of Michael Page International with operations in the UK, Continental Europe, Asia-Pacific and the Americas. As well as looking for high quality candidates for our clients, we are also always looking for top talent to work for us

Join in the discussion in our LinkedIn group Michael Page Sales - UK

 

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