Senior Supervisor – Customer Service
- Employer
- APCOA Parking
- Location
- Uxbridge
- Salary
- £25k plus benefits
- Closing date
- 6 Nov 2017
View more
- Business Sector
- Non Food & Drink
- Contract Type
- Contract
- Hours
- Full Time
- Function
- Customer Services, Human Resources, Sales
Senior Supervisor – Customer Service
APCOA Parking (UK)
Job- Fixed term - Maternity Leave (6-12 months)
Location- Uxbridge
About Us
APCOA Parking UK is now the UK’s leading provider of tailored parking solutions with an established presence in Europe, managing 1.3 million parking spaces, across 12 countries and approximately 4,300 employees.
The focus of the Role
We are looking for a Senior Supervisor to manage queries and strive for solutions to customer’s problems ensuring all processes are maintained. This role will pro-actively report any contract critical issues and build and maintain excellent professional relationship with our Clients ensuring that the company adheres to all policies and procedures.
What you'll do
Manage a team and ensure regular reviews are held
Monitor, supervise and direct the team of colleagues to ensure we are achieving our monthly Key Performance Indicators (KPIs)
Ensure that the workloads are prioritised and delegated out to the team correctly
Ensure all colleagues receive ongoing training and development so as to carry out their duties efficiently
Manage all HR issue to include monitoring absenteeism and lateness
Challenge team members who do not meet the company standards and identify underperformance, offering on the job coaching and counselling
Adhere to Health and Safety requirements and best practice at all times
Represent the company and ensure company standards and quality are maintained at all times by all members of colleagues
What you'll bring
Minimum of 2 years’ Call Centre experience and proven record of managing a team
Excellent interpersonal skills with the ability to build and maintain positive working relationships
Able to manage and motivate colleagues to deliver an excellent level of service
Customer Service and Quality Focused
Self-motivated, proactive nature
Ability to prioritise, organise and multi-task
Excellent problem solving skills
Working knowledge of Microsoft Office Suite
Parking background preferred
What we’ll offer you
Salary £25,000 pa
Hours per week – 40 (Mon-Fri)
Pension
Training and Development
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert