Customer Service and Sales Manager

England, Kent, Tonbridge
09 Aug 2017
06 Sep 2017
Chloe Turner
Business Sector
Non Food & Drink
Full Time
Contract Type

My client are looking for a excellent Customer Service and Sales Manager for a growing consumer business based in Tonbridge

Client Details

My client are designers and manufacturers of the very finest decorative lighting.They work with some of the world's leading interior designers on their most prestigious projects around the globe, from the finest luxury hotels to some of the standout residential properties being built today.


The Customer Service and Sales Manager must take responsibility for and be accountable for the provision of customer support excellence so that they can set the benchmark for the finest sales support within the industry.
  • Nurture and build a personal rapport with our existing and potential client base of Interior Designers
  • Provide Exceptional customer service and build strong relations with our client portfolio
  • Handle inbound sales and customer service enquiries
  • Actively pursue inbound sales leads and liaise with sales team to secure sales
  • Maintain exceptional product knowledge, providing clients with accurate detailed information
  • Identify opportunities for sales campaigns, services, and distribution channels that will lead to an increase in sales
  • Ensure that data is accurately entered and managed within the company's CRM or other sales management systems
  • Support manage and oversee new marketing initiatives where required to drive residential sales
  • Present new products and services and enhance existing relationships.
  • Liaise with technical and creative and design teams (and other colleagues) where required
  • Provide customer feedback and information on market and creative trends
  • Represent the brand when required at UK exhibitions
  • Provide regular feedback and updates on work schedules to management


  • Previous Sales and Customer Service management experience essential
  • Superb communication skills with confident, friendly manner
  • Experience of using social media platforms - instagram
  • Proactive 'can-do' attitude
  • Keen attention to detail
  • Ability to work under own initiative
  • Keen interest in and passion for the Interior Design industry
  • Seeks to achieve the highest standards at all times
  • Based locally to the office in Tonbridge

Job Offer

£30,000 - £40,000 Basic Salary + Package

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