Sales and Customer Support Co-ordinator
- Employer
- Brakes Group
- Location
- Ashford
- Salary
- Competitive
- Closing date
- 15 Jun 2017
View more
- Business Sector
- Food & Drink
- Contract Type
- Permanent
- Hours
- Full Time
- Function
- Customer Services
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Customer Experience Function – Corporate/Public Sales & Customer Support
JOB PROFILE: SCS Coordinator
REPORTS TO: Sales & Customer Support Team Leader
Key Accountabilities & Responsibilities
JOB PROFILE: SCS Coordinator
REPORTS TO: Sales & Customer Support Team Leader
Key Accountabilities & Responsibilities
- Develop and maintain strong relationships, at head office level, with a portfolio of customers
- Attend customer and business meetings/calls
- Be a primary point of contact on customer and business queries
- Regularly engage with account managers to discuss actions in support of both business and customer activities
- Work pro-actively to improve the customer experience
- Produce regular sales, product, pricing and delivery reports
- Maintain buying lists, product substitutions, discounts in line with requests by account manager/customer/supply chain and through bulletins/regular cleansing
- Alignment of internal buying lists with customers/3rd party systems
- Identifying & correcting IMS issues for eSI customers
- Update promotional pricing activity
- Action credits for pricing errors and maintain the credit log
- Maintain pricing/vistex agreements and assist on price reviews
- Co-ordinate on-boarding of new customers
- Order and organise sales and promotional samples
- Provide buddy cover when required
- Keep buddy/Team Leader updated with key developments on own portfolio and keep Bible information updated
- Assist with training new starters
- Work with account manager to set up nominated lines
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