Brakes Group

Customer Transition Coordinator

12 May 2017
09 Jun 2017
Brakes Group
Business Sector
Food & Drink
Full Time
Contract Type
Customer Transition Coordinator (35 hrs)
Come and join the number one food service company in the country
Brakes Group is a leading supplier to the foodservice industry in the UK. The group comprises a family of specialist businesses which are able to deliver everything the caterer needs, including their very successful own brand ranges developed specifically for chefs.

Role Purpose Statement The Customer Transition team has been created to support, coordinate and control the Brakes business and its customer’s through major transitions such as moving to a new systems and business processes . We currently have a major project in progress – improving the delivery service for our large customer base - this requires close data-led support.
This is a great opportunity for a career-minded individual to join our Customer Organisation as a first step on a journey within Brakes. This role of Customer Transition Coordinator will offer the post holder development and experience in a busy part of the organisation, enabling the post holder to fully integrate into a small team at the heart of the business.
After just six months this could lead to a more challenging role within another department – for example, Sales & Customer Support , Supply Chain or Sales. Further details regarding this will be covered during the recruitment process

Customer Transition Objectives relative to this role:
  • To help deliver watertight communications to all customers regarding their transition to our new delivery system.
  • To resolve customer issues encountered through transition – mainly by communicating with internal departments.
  • To help support and manage our route optimisation programme within depots.
  • To report progress to business departments and check data .
  • To be involved Master data checks and data cleansing tasks as required.
Key Accountabilities & Responsibilities
  • Daily/Weekly maintenance of call schedules for Contact Centres
  • Liaison with Contact Centre Managers - resourcing
  • Monitor data tools for issues and customer objections
  • Speak with customers to understand concerns and resolve issues where possible
  • Running of daily in-house reporting suites
  • Follow documented processes, liaise with logistics managers & field’s sales teams to analyse cost implications.
  • Support Contact Centre Management Information tasks as required
  • Generate data extracts for Field Sales, Contact Centres and Account Management Teams.
  • Some basic experience with Excel (training will be provided)
  • Professional approach to complaint handling
  • Strong team worker - supporting colleagues to meet objectives and targets.
  • Evidence of the ability to interpret data in order to evaluate performance.
  • Ability to work under own direction and think of your own solutions
  • Tenacious approach to challenges
  • Positive under pressure
Knowledge, Skills, Experience
  • Time Management skills
  • Self-Motivated
  • Data literate
  • Team working
More important than any of your technical capabilities will be your positive and willing attitude, and your ability to learn quickly. This is not a routine administrative position – you will have a love for learning and an open mind.

The Business
Employing over 10,000 people, the group supplies a diverse customer base, which includes, independent pubs, restaurants and hotels, schools, hospitals, contract caterers and well known national chains. Brakes Group has developed a clear customer focus and a strong understanding of the needs of the foodservice sector providing innovative products and services and is committed to improving both the environment and the communities it serves. Brakes Group operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.