JOB PROFILE: Supply Chain Manager (Planning)
REPORTS TO: Supply Chain Planning Manager
Location: Flexible, but a requirement to be in Ashford and with customers up to three times per week
Role Purpose Statement
Support customer & business supply chain planning requirements, gathering demand insight & managing customer driven change within the network. Establish & develop collaborative relationships with Brakes key customers to facilitate best demand change intelligence gathering that supports best service for customers & lowest risk to Brakes. Work with customers and account managers to clear discontinued products and ensure nominated and sourced stock is cleared through before expiry.
Key Accountabilities & Responsibilities

• Collaborate with customers to gather forecasting insight for key demand events (promotions, allocations, menu changes, category switches events etc).
• Challenge, validate & analyse the impact & communicate simply and quickly across the Brakes Supply Chain & distribution network, specifically identifying concerns or decisions that need to be made.
• Work with customers to gather insight relating to supply changes (bespoke product switches, bespoke supplier changes etc) and support with managing & communicating that change by working with customers, suppliers and across the Brakes supply chain & distribution network.
• Collaborate with customers to ensure wastage risk against bespoke products is identified & tracked within 6 months of its shelf-life end or with sufficient time to take action to avoid waste.
• Work with customers to ensure that bespoke product discontinuations are cleared from the Brakes Supply Chain & Distribution network within 14 weeks of delist or in line with the customer contract.
• Build the appropriate relationships with internal sales teams to gather insight relating to sales driven change (e.g. customer brand switching or nominated to list line switches)
• Ensure that feedback is provided to customers or sales teams on the quality of their insights
• Live the Brakes values ensuring that change activities and communication with customers, suppliers and across the internal Brakes SC teams meets the criteria outlined in the values handbook.

Objectives

• Ensure that all customer change activity is understood at least four weeks of the change occurring & is known about / captured on the planning pipeline so that the appropriate resource can be allocated to it
• Ensure that all known change activity is shared across the wider supply chain & that the capturing of product level forecasts are discussed & agreed with the demand team to ensure all information is value adding
• Review customer information and challenge – particularly where forecasts appear to be unrealistic, where there are known supplier issues, product discontinuations or code changes.
• Ensure post change event reviews of forecast accuracy are diarised with customers, sales or suppliers & that value added or detracting insights are shared. Capture any lessons and share with the rest of the team.
• Be accountable for consistently challenging customers to limit product waste & remove dead & discontinued lines from the Supply Chain by championing the stock clearance process.

Performance Indicators

• Achievement of FTA at an agreed level during a customer or sales driven change
• Improvement of value added forecast (TBC)
• Achievement of business channel & key customer disco’d stock, risk and waste targets
• Achievement of project deadlines
• Implementation of new business with best forecast accuracy & product availability - targets TBC
• Customer confidence and perception feedback
• Customer changes captured on the pipeline

Competencies
Caring Passionately for our customers: treat customers in a way that we would want to be treated, delivering on what we say, holding customers at the heart of our decision making.
Doing the right thing: acting responsibly, taking ownership & keeping commitments, being open & honest with customers & suppliers, treating each other with respect.
Working t