Brakes Group

Sales & Customer Support Co-ordinator

21 Apr 2017
19 May 2017
Brakes Group
Business Sector
Food & Drink
Full Time
Contract Type

Sales & Customer Support Co-ordinator

Role Purpose Statement
To provide high-level customer support both internally and externally ensuring that all agreed service levels are achieved and to provide timely and accurate reports to Sales, Finance and Customers. Responsible for the maintenance of customer pricing structures and supporting the Price Review Process.

Key Accountabilities & Responsibilities

  • Producing and issuing period end sales reports for Customers & Account Managers ensuring the figures are issued timely and accurately
  • Producing business reviews for key customers upon request
  • Producing and analysing bespoke customer sales reports
  • Provide bespoke internal Sales Management reporting upon request
  • Assisting and providing Account Managers with data to identify growth opportunities
  • Maintaining Customer Contracts, ABL’s, discounts and pricing, ensuring all pricing is input timely and accurately
  • Producing customer specific data including hierarchy maps, rebate files, price lists.Ensuring that all are accurately maintained
  • Dealing with queries from Customers, Customer Services, Telesales, and Account Managers, to help find a swift resolution
  • Completing Nominated line forms in accordance to the business process.Tracking the progress of the Nominated line and giving the Account Manager weekly updates of Nominated lines through to completion
  • Co-ordinate the Tender process by completing pre- questionnaires and completing Tenders
  • Follow the Price Review Process by liaising with Account Managers and ensuring that deadlines are met
  • Supporting Account Managers by providing data needed to complete FE’s, performance reviews, proposals
  • Support Account Manager with product matching exercises as part of new business opportunities
  • Raising credits and debits to rectify pricing issues upon request
  • Attend sales meetings and customer meetings upon request, to support the management of the account
  • Working closely with colleagues to ensure best practice and providing support to colleagues when required

Performance Indicators
Feedback from Line Manager

  • Completeness and accuracy
  • Achieving agreed service levels
  • Feedback from Account Managers and Customers

Competencies/Leadership Themes

  • Good organisation skills

  • Flexible in approach to workloads
  • Team Player
  • Ability to liaise with people at all levels
  • Customer focused
  • Unyielding Integrity
  • Excellent Communication Skills

Knowledge Skills, Experience
Able to demonstrate numerical and analytical skills

  • Ability to perform under pressure and meet short deadlines
  • Able to demonstrate attention to detail and accuracy
  • To enjoy working and contributing to a team
  • Good Education
  • Previous Customer Service experience
  • IT literate, Intermediate knowledge of MS Excel and can demonstrate a good understanding of Excel formulas
  • Good commercial awareness
  • Able to interpret Sales & Margin data